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- 1. Multiple Choice
True or False: Communication is more than just talking face to face?
True
False
- 2. Multiple Choice
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
- 3. Multiple Choice
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
- 4. Multiple Choice
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
- 5. Multiple Choice
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
- 6. Multiple Choice
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
- 7. Multiple Choice
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
- 8. Multiple Choice
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
- 9. Multiple Choice
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
- 10. Multiple Choice
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
- 11. Multiple Choice
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
- 12. Multiple Choice
The use of sounds and words to express yourself
Non-Verbal Communication
Customer Service
Interpretive Dance
Verbal Communication
- 13. Multiple Choice
An example of non-verbal communication is:
Sleeping
Face-to-face conversation
Telephone conversation
Eye Contact
- 14. Multiple Choice
Good customer service is the ability of an organisation to constantly and consistently exceed:
The speed of sound
The customer's expectations
The rainfall in South America
Their competitor's sales
- 15. Multiple Choice
True or False: Communication skills are vital to individuals and businesses
True
False
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