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- 1. Multiple Choice
What is effective communication?
When receiver receives the message from sender
When receiver and sender message is the same
When sender sends the message to receiver
- 2. Multiple Choice
What are the skills needed to perform face to face communication?
Verbal and written skills
Non-verbal and written skills
Verbal and non-verbal skills
No Skills are needed
- 3. Multiple ChoiceAvenues through which messages are delivered.communicationchannelsfeedback
- 4. Multiple ChoiceThings that compete with the message for the listener's attention.barriersdistractionsemotional barriers
- 5. Multiple Choice
In the study of communication, noise is best defined as ?
people interrupting someone who is thinking
anything that interferes with the message being heard or understood
thoughts that distract the listener
discussing things that are off the main topic
- 6. Multiple Choice
Folding your arms in front of you makes it seem as if you are ?
warm and friendly
very tired and sleepy
distant and unwilling to talk
the group leader
- 7. Multiple Choice
When reading instructions or a series of steps, one should
read only the steps that he or she doesn't know
perform the steps if he or she doesn't understand them
read the directions completely
skim the directions quickly
- 8. Multiple Choice
If your body language is expressing something contrary to what your words are saying, it is highly likely that your audience will not believe what you're telling them.
True
False
- 9. Multiple Choice
Body language is also known as ___________ _______________.
nonverbal communication
physical properties
verbal assurances
none of the above
- 10. Multiple Choice
The gym teacher "hands on hips stance" makes your audience feel like they're about to get detention.
True
False
- 11. Multiple Choice
Verbal communication is
Communication where words are used
Sending messages without words
- 12. Multiple ChoiceNonverbal communication isCommunication where words are used-written or spokenSending messages without words
- 13. Multiple ChoiceFeedback occurswhen a listener lets the speaker know that he or she is trying to understand the messagewhen body language and words do not communicate the same messages
- 14. Multiple ChoiceActive ListeningIndicating to the sender that you understood the messageSimply takes in the words and offers no sign of hearing or understanding
- 15. Multiple Choice
To hear something means your are listening
True
False
- 16. Multiple Choice
To hear means you UNDERSTOOD the message from the speaker
true
false
- 17. Multiple Choice
Listening requires:
effort and thought
no effort and no thought
using your eyes
- 18. Multiple Choice
the more interested you are in something, the more likely you will listen
true
false
- 19. Multiple Choice
If you are talking then you are also listening
true
false
- 20. Multiple Choice
You should Notify and Clarify information from the speaker if you did not understand the message
true
false
- Answer choicesTagsAnswer choicesTags