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- 1. Multiple Choice
1.The process of converting the message into communication symbols is known as
Decoding
Encoding
Media
Noise
- 2. Multiple Choice
Poor communication leads to poor performance
true
false
none of above
- 3. Multiple Choice
What problems would be created if you could not communicate ?
Phone message would go unanswered
chores would not get done
money would be wasted
all of above
- 4. Multiple Choice
__________ are abilities / is ability in giving and receiving different kinds of information.
Two ways communication
Communication skills
Presentation skills
Observation skills
- 5. Multiple Choice
It’s about understanding the emotion and intentions behind the information.
Inconsistent
effective writing
effective communication
communication barrier
- 6. Multiple Choice
Which of the following statements is true?
Communication requires at least one person
People rarely make mistakes when communicating
Communication is a two-way process
Employers don’t really value communication skills
- 7. Multiple Choice
Communication skills are crucial for your success as an employee because:
otherwise you will not make any friends at work.
nearly every job requires communicating with other people.
employers want workers who will blindly follow instructions.
most jobs today require mostly independent work.
- 8. Multiple Choice
Communication is considered effective when ...
it creates chaos and misunderstanding
the speaker gets his desired response from the audience
there is no reaction from the audience
- 9. Multiple Choice
Communication involves the transfer of _________________?
Sounds
Noise
Information
- 10. Multiple Choice
What kind communication is body language?
Verbal
Written
Non-Verbal
- 11. Multiple Choice
A text message is what form of communication?
Non-Verbal, written
Verbal, Oral
Verbal, Written
- 12. Multiple Choice
Channel is one of the _____________ of communication.
tool
route
way
- 13. Multiple Choice
Feedback is a _____ and _________ to a message.
idea and thought
reaction and response
idea and understanding
- 14. Multiple Choice
Why culture is one of the barriers in communication?
because different people have different culture
because people have the same culture
because living in one place
- 15. Multiple Choice
Verbal communication is communication using
body language
words
sound
- 16. Multiple Choice
Based on the presentation, which is not non verbal cue?
Body language
Gestures
Voice
- 17. Multiple Choice
Facial expression gives the same meaning in every culture
True
False
Not sure
- 18. Multiple Choice
Which of the items below is not a medium of communication?
pen and paper
radio
air conditioning unit
- 19. Multiple Choice
in communication process, the most important things that you need to understand is?
language
action
response
- 20. Multiple Choice
Effective communication may lead you to a successful ____________.
speaker
audience
listener
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