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- 1. Multiple Choice
Which one of followings is NOT included as the Three Key Performance Criteria?
Quality
Cost
Time
Materials
- 2. Multiple Choice
Select True or False for the statement:
Quality of a service quality will determine the satisfaction level of a client
True
False
- 3. Multiple Choice
Select True or False for the statement:
Total Quality Management (TQM) does not emphasise on customers when delivering quality approaches
True
False
- 4. Multiple Choice
Select True or False for the statement:
The main aim of TQM is to embrace problems that exist in the work system
True
False
- 5. Multiple Choice
Select the three (3) types of quality approaches
Quality of Materials
Quality of Design/ redesign
Quality of Performance
Quality of Conformance
Quality of Cost
- 6. Multiple Choice
Select the benefits of TQM
Providing competitive advantage in the industry
Cost efficiency
Enhance the productivity level
Enrich the knowledge of the parties involved
Ensuring projects are monopolised by the private sector
- 7. Multiple Choice
The followings are the way to achieve quality EXCEPT:
Define on the agreed extension of time from beginning
Define standard deliverables
Define processes and procedures involved
Define project check point
- 8. Multiple Choice
Select TRUE or FALSE
Project feasibility is involved during the closure stage of the TQM approach within a project
True
False
- 9. Multiple Choice
Select TRUE or FALSE
In implementing TQM approach on a project, setting project roadmap is done during the performance and monitoring
True
False
- 10. Multiple Choice
Select TRUE or FALSE
The project plan can still be modified during the Execution stage of a TQM approach
True
False
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