Have an account?
Skip to Content
Build your own quiz
Suggestions for you
19 questions
Show Answers
See Preview
- 1. Multiple ChoiceWhich of the following best describes quality?The service provided to a customer before, during and after purchasing.Products being made to a high standard to meet customer needs.A high level of productivity.
- 2. Multiple ChoiceWho needs to be satisfied with the quality of products?RivalsSuppliersCustomers
- 3. Multiple ChoiceWhich of the following is usually true about poor quality products?They are in demandThey fail to meet customers expectationsThey are expensive
- 4. Multiple ChoiceWhat happens when a business produces faulty goods?It increases costsIt increases costs and damages the reputation of the firmIt is an example of Total Quality Management
- 5. Multiple Choice
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
- 6. Multiple Choice
When products are checked at each stage of production, what is this an example of?
Quality Control
Quality Circles
Quality Assurance
- 7. Multiple Choice
When products are checked throughout the production process this is called
Quality Circles
Quality Assurance
Quality Control
- 8. Multiple Choice
When products are checked at the end of the production process this is called
Quality Assurance
Quality Circles
Quality Control
- 9. Multiple ChoiceWhat group of people sit and discuss production methods in Quality Circles?Customers and SuppliersManagers and SuppliersEmployees and Managers
- 10. Multiple ChoiceWhat is the best methods of improving qualityExpansionLowering costsStaff and Management Training
- 11. Multiple Choice
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
- 12. Multiple Choice
When is Quality Control carried out by a business?
Inspection or checking of product/service is carried out at the end of production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out before production
- 13. Multiple Choice
Quality Assurance is carried out
At the end of production
During all stages of production
During some stages of production
- 14. Multiple Choice
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
- 15. Multiple Choice
Quality Circles are...
are medium groups of workers, usually between 10 and 15, who
are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who
meet voluntarily in order to discuss methods of improving productivity
- 16. Multiple Choice
Developed by Walter Shewhart, one of the pioneers of total quality management, is a circular model known as ________ as his version of continuous improvement.
Six Sigma
Employee Empowerment
Plan-Do-Check-Act
Benchmarking
- 17. Multiple Choice
It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.
Six Sigma
PDCA
Employee Empowerment
Benchmarking
- 18. Multiple ChoiceWhat is the world body for standards formulation?PQAIQAISOQC
- 19. Multiple ChoiceWhat is the term that refers to a customer oriented management philosophy and strategy?Operations ManagementTotal Quality ManagementEntrepreneurial ManagementStrategic Management
- Answer choicesTagsAnswer choicesTags