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- 1. Multiple Choice
Which of these is NOT a monetary method of motivation?
Comission
Pay Rise
Recognition
Bonuses
- 2. Multiple Choice
what are TWO benefits of a motivated workforce?
This can result in better productivity
customer service will most likely improve
you can pay them less because they're enjoying work
they only work when they feel like working
- 3. Multiple Choice
Which of these is NOT a category in Maslow's hierarchy of needs?
Social
Travel
Esteem
Safety
- 4. Multiple Choice
Which of these roles would most likely be motivated by commission?
Financial Director
Sales Assistant
Manager
Producer
- 5. Multiple Choice
Motivating staff by giving them additional responsibility is known as ...
Delegation
Delayering
Job Enrichment
Job Rotation
- 6. Multiple Choice
Whose theory was X & Y?
Taylor
Maslow
McGregor
Herzberg
- 7. Multiple Choice
According to Abraham Maslow, human needs can be divided into how many types?
Three types
Four types
Five types
Six types
- 8. Multiple Choice
When workers take a percentage of profits from the company they work for, what is this called?
Bonus
Fringe Benefits
Profit-sharing
Salary
- 9. Multiple Choice
Isaac feels like his hard work is never recognised. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Self-Actualisation
Physiological
- 10. Multiple ChoiceWhose theory was “Two factor Theory” satisfaction and dissatisfactionHerzbergTaylorMayo
- 11. Multiple ChoiceWhich of the following is a definition of self-actualisation need?National minimum wageSense of belongingAchieving one's innermost desireFeeling secured
- 12. Multiple ChoiceWhich of the following is NOT a need as identified by Maslow?HygieneEsteemSelf-actualisationSocial
- 13. Multiple ChoiceWhich of the following is a motivator according to Herzberg?Working condition: Safe working environmentResponsibilityGood wage or salaryGood relationship with co-workers and boss
- 14. Multiple ChoiceEmployer give a wider range of similar tasks for the employee to do. This is an example of...Job rotationJob enlargementJob enrichment
- 15. Multiple ChoiceWhich is NOT a dimension in Maslow's Hierarchy of Needs?EgoPhysiologicalSafetyEsteem
- 16. Multiple Choice
Which theorist believed that the only way to motivate staff is with money?
Mayo
Taylor
Herzberg
Maslow
- 17. Multiple Choice
Identify a potential problem of profit-sharing. Choose the most suitable answer.
Targets need to be realistic otherwise workers will not be motivated to achieve them.
Shareholders may feel that money is taken from the dividends they receive. However the overall profits may increase, so the dividends may increase.
Pay is a business cost. High costs may reduce costs
Car allowances and child care vouchers are a cost to the business that may reduce profits.
- 18. Multiple Choice
The " hierarchy of needs"is associated with which theorist?
Herzberg
Taylor
Ansoff
Maslow
- 19. Multiple Choice
According to Taylor , workers are mostly motivated by what?
Satisfaction
Food
Money
The weekend
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