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- 1. Multiple Choice
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
- 2. Multiple Choice
At Oh-so-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a p[art-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?
Todd
Sharon
David
Pamela
- 3. Multiple Choice
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands.
Management and union leaders have completed their research on the issues.
Management and union leaders have reached a tentative agreement.
A mediator has clarified the issues and offered suggestions to both sides.
- 4. Multiple Choice
What effect does orderly and systematic behavior have on stress in the workplace?
Reduces Stress
Increase's stress
Creates stress
Maintains stress
- 5. Multiple Choice
How do unions benefit business?
Unions can help businesses save time by recruiting employees.
Unionized companies pay higher wages .
Unions sometimes take control of personnel matters such as promotions.
Unions give employees more bargaining power.
- 6. Multiple Choice
Which of the following is a benefit of effective human relations at work?
Increased wages
More downtime
Low productivity
Increased cooperation
- 7. Multiple Choice
Which of the following is an advantage to workers of having a union represent them?
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
Fair treatment of employees
- 8. Multiple Choice
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Having a good attitude
Being cooperative
- 9. Multiple Choice
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Being cooperative
Getting to know others on your work team
Having a good attitude
- 10. Multiple Choice
Being patient with coworkers is an example of type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Carrying your own weight
Getting to know others on your work team
Having a good attitude
- 11. Multiple Choice
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining power.
They encourage non-striking employees to work for striking employees.
They enable management to close businesses temporarily during labor conflicts.
They increase the number of concessions that employees must make in negotiation.
- 12. Multiple Choice
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Being cooperative
Carrying your own weight
Getting to know others on your work team
Having a good attitude
- 13. Multiple Choice
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?
Analyze her undesirable traits
Determine which traits are desirable
Exercise her desirable traits
Seek a mentor to help her
- 14. Multiple Choice
Which of the following is the most serious consequences to an employee who fails to follow the business's rules of conduct?
Verbal Warning
Dismissal
Suspension
Written documentation
- 15. Multiple Choice
Why do many businesses provide opportunities for their employees to continue their education or receive additional training?
To be able to promote from within
To provide financial assistance
To identify problems in the company
To support the local community college
- 16. Multiple Choice
How does exploring different kinds of activities help to define your own personality?
It helps you to accomplish more than other employees
It helps you to motivate others
It helps you to keep friends
It helps you to determine what you prefer
- 17. Multiple Choice
Which of the following statements about change in the workplace is true?
Being receptive to change helps employees to be successful
An employee often can change the behavior of coworkers
Employees accept change better if it is unexpected
Employees usually can refuse to make changes they don't like
- 18. Multiple Choice
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
Being cooperative
Carrying your own weight
Demonstrating courtesy and respect
Having a good attitude
- 19. Multiple Choice
Which one of the following is the most serious consequence to an employee who fails to follow the business's rule of conduct?
Verbal warning
Dismissal
Suspension
Written documentation
- 20. Multiple Choice
If three employees have the same ability level and competence, what factor might a business use to decide which one to promote?
Seniority
Gender
age
looks
- 21. Multiple Choice
Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benefit of a shared vision has helped penny in this situation?
It provides focus for team members' energy
It creates accountability
It acts as a guide for decision making
It stimulates creativity
- 22. Multiple Choice
Some job application forms ask why the applicant left a previous job. Which of there following would be an acceptable answer to this question?
" I was seeking a more responsible job "
" I was expected to do too much work "
" I couldn't get along with my supervisor "
" I wanted to get out of a difficult situation "
- 23. Multiple Choice
Which of the following is one way that employees to show loyalty to the business?
Coming to work on time
Working overtime without pay
Ignoring safety hazards
Socializing with coworkers
- 24. Multiple Choice
Which of the following is a skill that coaches need to master to be effective?
Management
Communication
Flexibility
Integrity
- 25. Multiple Choice
If three employees have the same level ability and competence, what factor might a business use to decide which one to promote?
Seniority
Gender
Age
Tenure
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