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Professional Development
Professional Development
Root Cause Problem Solving
8 questions
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- 1. Multiple Choice
It is a tool used to improve the team and business performance by uncovering the root cause/s, helping you to find the solution, realize an opportunity and develop as a team.
Root Cause Problem Solving
Deming Cycle
Lean Production
Maturity Matrix
- 2. Multiple Choice
It provides a simple but effective approach for problem solving and managing change, ensuring that ideas are appropriately tested before committing to full implementation.
Continuous Improvement
PDCA Cycle
Fishbone Diagram
Pareto Chart
- 3. Multiple Choice
A team has completed understanding of the root causes of the problem(s). What phase of the PDCA process are they completing?
Check
Act
Plan
Do
- 4. Multiple Choice
Which is NOT a tool for Root Cause identification
Fishbone
Five Whys
Pareto Diagram
Reframing
- 5. Multiple Choice
Which is NOT true about the Pareto Principle?
80% of the problem is due to 20% of the causes
We focus on resolving the VITAL FEW
The bar chart presents data in ascending order
The line chart should end at 100%
- 6. Multiple Choice
What tool is used to prioritize causes and separates the vital few from the trivial many?
Affinity Diagram
Fishbone
Pareto Chart
Solution Selection Matrix
- 7. Multiple Choice
This is an effective tool in generating collective ideas in identifying potential root causes and possible solutions to the problem
Brainstorming
Pareto Chart
Analysis of Controls
Change Analysis
- 8. Multiple Choice
This RCA tool is used when there is unique, exclusive cause for a specific problem or issue
Change Analysis
Fishbone
Analysis of Controls
5 whys
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