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- 1. Multiple Choice
The passing of authority from one level to another is called:
Delegation
Responsibility
Chain of Command
Span of Control
- 2. Multiple Choice
Which of the following is an advantage to a business of delayering its organisational structure?
The duties of employees may be reduced
Spans of control will become narrower
Promotional opportunities will improve
Staff costs will be reduced in the long term
- 3. Multiple Choice
Which of the following statements best describes the term span of control?
The formal channels of communication in an organisation
Removal of a level in an organisational structure
The number of levels in an organisational hierarchy
The number of people that directly report to a line manager
- 4. Multiple Choice
What is an organisational structure?
How a business organises its staff into layers of management
The number of managers in a business
A model that demonstrates the number of employees in a business
- 5. Multiple Choice
Which of the following is the main advantage to a business of having a formal, internal organisational structure?
Employees have clearly defined job roles and duties
The layout of the organisation will be detailed on a map for new staff
Every employee will report to at least two line managers
Labour productivity will be lower
- 6. Multiple Choice
Which of the following best describes the term chain of command?
Lines of authority in an organisation along which communication flows
Passing authority to others
A subordinate giving feedback to a superior
The number of employees that directly report into a line manager
- 7. Multiple Choice
In which type of organisational structure would communication from the top of the organisation to the bottom layer of the organisation be the fastest?
Tall
Flat
Hierarchical
Regional
- 8. Multiple Choice
What is a subordinate?
A member of staff below a manager in the chain of command
A manager in a business
A member of staff at the bottom of a business
- 9. Multiple Choice
A flat organisational structure will usually have:
Rigid rules
A more flexible approach to decision making
Many levels in the hierarchy
More promotional opportunities for employees
- 10. Multiple Choice
What is the role of an ‘operative’?
To manage employees at a senior level
To oversee a small group of employees in a specific team
To undertake duties that enable to day-to-day running of a business
- 11. Multiple Choice
What does the term ‘delayering’ mean?
The process of adding layers of management, making an organisational structure taller
The process of removing layers of management, making an organisational structure flatter
The process of reducing the span of control for a manager
- 12. Multiple Choice
How could ineffective communication affect a business?
Make employees feel overloaded and reduce productivity
Make employees more efficient
Lead to more sales
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