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Life Skills, Business
University -
Professional Development
Interpersonal Communication Skills
35 questions
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- 1. Multiple Choice
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
- 2. Multiple Choice
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
- 3. Multiple Choice
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
- 4. Multiple Choice
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
Intrapersonal communication
Public communication
Interpersonal communucation
Small group communication
- 5. Multiple Choice
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
Public communication
Interpersonal comunucation
Online communication
Intrapersonal communication
- 6. Multiple Choice
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
Intrapersonal communication
Interpersonal communication
Online communication
Machine-assisted communication
- 7. Multiple Choice
Having a face-to-face conversation with your friend is an example of what type of communication?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
- 8. Multiple Choice
You meet with your group mates to talk about your project. What type of communication do you have?
Intrapersonal communication
Interpersonal communication
Small group communication
Public communication
- 9. Multiple Choice
In this principle of communication, all elements interact and affect each other.
Communication has no opposite.
Communication is dynamic.
Communication is unrepeatable and irreversible.
Communication is competence-based.
- 10. Multiple ChoiceWhich of the following does not affect negotiation?AttitudeKnowledgeInterpersonal SkillsSociabilty
- 11. Multiple ChoiceBeing able to stand up for your own rights in a calm and positive way is called?Verbal CommunicationAssertivenessConfidenceBeing Bold
- 12. Multiple ChoiceExploring and analyzing options is a part of?Problem SolvingDecision MakingNegotiationAssertiveness
- 13. Multiple Choice
Essence of communication is
intent implementation impact
thoughts feelings and emotions
sharing caring and progressing
interaction and reaction
- 14. Multiple Choice
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
- 15. Multiple Choice
Emotional intelligence is ________________________________.
being smart about emotional situations
the ability to understand, use, and manage our emotions.
never getting angry
- 16. Multiple Choice
A high EQ can predict success in social and emotional situation, help us build strong relationships, make good decisions, and deal with difficult situations.
True
False
- 17. Multiple Choice
Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.
True
False
- 18. Multiple Choice
Listening improves business by
Increases interpersonal trust
Encourages timely feed back
Increases perceptions of integrity
improves costumer service and loyalty
All of the above
- 19. Multiple Choice
The person who transmits a message or messages is called the...
sender
receiver
- 20. Multiple Choice
The person who accepts the message is the...
sender
receiver
- 21. Multiple Choice
When a difference between the sender's verbal and nonverbal messages occur, the receiver gets a...
mixed message
withdrawal
- 22. Multiple Choice
Freely expressing your thoughts, ideas, and feelings respectfully and allowing others to do the same is...
aggressive communication
assertive communication
passive communication
- 23. Multiple Choice
Aiming to hurt or put down other people and showing disrespect is...
aggressive communication
assertive communication
passive communication
- 24. Multiple Choice
If you are unwilling to say what you feel, think, or desire and want to avoid all conflict
aggressive communication
assertive communication
passive communication
- 25. Multiple Choice
Words, gestures, actions, and facial expressions all convey messages to others.
True
False
- 26. Multiple Choice
Taking ownership is when a person takes responsibility for his or her own feelings and behaviors rather than blaming others.
True
False
- 27. Multiple Choice
People who freely express their thoughts, ideas, and feelings respectfully and allow others to do the same. People who freely express their thoughts, ideas, and feelings respectfully and allow others to do the same.
assertive communicators
aggressive communicators
passive communicators
- 28. Multiple Choice
People who are unwilling to say what they feel, think, or desire and want to avoid all conflict. People who are unwilling to say what they feel, think, or desire and want to avoid all conflict.
assertive communicators
aggressive communicators
passive communicators
- 29. Multiple Choice
People who aim to hurt or put down other people and show disrespect.
assertive communicators
aggressive communicators
passive communicators
- 30. Open Ended
Give an example of electronic communication:
- 31. Multiple Choice
The four elements of communication are:
Message, sender, receiver and feedback
Sender, message and receiver
Message, feedback, verbal and nonverbal
Books, television, computers and radio
- 32. Multiple Choice
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
evaluating all information before making a judgement.
doing all of the above.
- 33. Multiple Choice
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
- 34. Multiple Choice
Eye contact, facial expressions, gestures and touch are:
verbal communication
barriers to communication
rude
nonverbal communication
- 35. Multiple Choice
A good listener does NOT
Maintain a positive attitude
Show interest
Pay attention
Interupt
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