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Professional Development
Professional Development
Front Office Management
15 questions
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- 1. Multiple Choice
Which among the following is not an international hotel brand ?
Hyatt Group of Hotels
Hilton Group of Hotels
Marriott Group of Hotels
KTDC Group of Hotels
- 2. Multiple Choice
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
- 3. Multiple Choice
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
- 4. Multiple Choice
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
- 5. Multiple Choice
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
- 6. Multiple Choice
The two tasks of particular importance for the front office manager are ____.
check-in and checkout
financial tasks and occupancy
forecasting and scheduling
preparing and selling rooms
- 7. Multiple Choice
Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.
True
False
- 8. Multiple Choice
The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.
forecasting
guest activities
occupancy
reservations
- 9. Multiple Choice
The main responsibilities of the front desk agents are ____.
account settlement and telecommunications
guest check-in and checkout
guest security and wake-up calls
reservations and guest security
- 10. Multiple Choice
Count of the number of rooms sold and the number of rooms available each day.
sleeping rooms
guest folio
room inventory
room count
- 11. Multiple Choice
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
- 12. Multiple Choice
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
- 13. Multiple Choice
The front office can be divided into these four departments: ____.
account settlement, audit, check-in, and front desk
bell services, gift shop, recreational facilities, and telecommunications
check-in, checkout, reservations, and uniformed services
front desk, reservations, telecommunications, and uniformed services
- 14. Multiple Choice
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
- 15. Multiple Choice
There are two (2) major department available in the hotel:
Administrative & Operational
Management & Staff
Human Resource & Security
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