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Professional Development
Professional Development
Marcopolo Final Certification
53 questions
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- 1. Multiple Choice
When was Oyo founded?
2013
2012
2019
2000
- 2. Multiple Choice
How many countries do OYO currently operate in?
50
80+
10
55
- 3. Multiple Choice
When was the brand Belvilla Established?
2019
2016
2015
1987
- 4. Multiple Choice
What does PMS stand for in the Vacation Rental Business?
Performance Management System
Property Management Services
Product Managing System
Property Management System
- 5. Multiple Choice
What is OVH's dream target on number of Vacation Homes to be acquired?
25000
65000
100000
15000
- 6. Multiple Choice
When was the official tie up done between OYO and Belvilla ?
3rd June,18
13th June,19
3rd June,19
3rd Sep,19
- 7. Multiple Choice
If a home has to "Go LIVE" the BDM needs only 1 picture of the Holiday Home as a Hero image, Rest of the pictures can be collected later -
Yes
No
- 8. Multiple Choice
How do we maximise the revenue for our HO?
Listing across all major OTAs like booking.com, expedia, airbnb to increase saleable channels
Remove restrictions, Deposits and have an easy Cancellation policy
By having dynamic price control and increase/ decrease price as per the market demand and Occupancy Trend
All of them
- 9. Multiple Choice
How we can maximise the availability for our HO?
Enabling shorter stays & flexible arrivals
Removal of deposits collected from guests
Removing restrictions on pets
All of them
- 10. Multiple Choice
How can we generate leads ?
Online registrations
Refer a friend
Events and Local Advertisement
3rd Party Data Base
All of them
- 11. Multiple Choice
What is the potential homes available in Europe to be targeted by OVH?
14 Million
24 Million
2 Million
None of them
- 12. Multiple Choice
Where do you find the leads those are pre-qualified by the call-center team and sent to you to work on?
Orbis
Lars
Pricing Tool
Rent Estimation Tool
- 13. Multiple Choice
If the lead is assigned to you on orbis, how fast should a BDM act on it?
1 Day
5 Days
2 weeks
Never
- 14. Multiple Choice
Can HO have all his/her old reviews and ratings migrated from AirBnB ?
No
Yes
Yes only after AirBnB reviews the type of property and approve
I dont know
- 15. Multiple Choice
When a BDM introduces himself to a HO, what company name should he/she represent himself/herself with?
Belvilla
Oyo Vacation Homes
OYO
Anything can be used
- 16. Multiple Choice
What are the six promises to the HO?
Optimized income with pricing control, get bookings hassle free, fully insured, hassle free upfront payments, high quality 24/7 support, optimal distribution
Steady Income with low returns, Complete Freedom, Not Insured,High quality Operation& Property , hassle free payments, Always at your service
Steady Income with high returns, Limited Freedom, Fully Insured,High quality Operation& Property , hassle free payments, Always at your service
Steady Income with high returns, Complete Freedom, Fully Insured,High quality Operation& Property , Hassle free payments, Only available from Mon-Friday
- 17. Multiple Choice
Which of the options are applicable for FME?
Full Availability, Full Price Control, Full OTA control,Flexi Arrivals,Flex Stays
Partial Availability, Full Price Control, Full OTA control,Flexi Arrivals,Flex Stays
Full Availability, No Price Control, Full OTA control,Flexi Arrivals,Flex Stays
Full Availability, Full Price Control, Full OTA control,Non-Flexi Arrivals,Flex Stays
- 18. Multiple Choice
When can you use the pricing tool?
In preparation before you go to the meeting
During the meeting with the home owner
Afterwards as back up on the proposal
To explain the property service prices
- 19. Multiple Choice
What is the most important value proposition what we need to offer to the HO?
Revenue Management
PMS
OTA listing
Asking the biggest need of the HO and find the matching solution
- 20. Multiple Choice
When can you offer an association bonus?
When he agrees for a Pure Revenue share deal
When there is a FME offered
Only when you sign a contract for 2 or 3 years
Only if the contract is for 1 year
- 21. Multiple Choice
At Belvilla properties approx 65-70% customers would like to get there pets ?
Yes
No
- 22. Multiple Choice
Maximum No. of times the owner can block his house for? (Standard)
7
6
52
2
- 23. Multiple Choice
What is the amount of Insurance covered for the Home from Belvilla?
5000 Euros
9000 Euros
10000 Euros
Unlimited
- 24. Multiple Choice
Going Forward, Which App/ Tool would you use to get any type of Deal approved?
Sales Force
Orbis
Price Tool
Deal Review Form
- 25. Multiple Choice
You can only create the contract through Lars ?
True
False
- 26. Multiple Choice
Full Form of SMART-0
Search--Meeting---Assessing--- Registration--Term Sheet--Onboard
Suspect--Meeting---Assessing--- Recommending--Term Sheet--Onboard
Search--Meeting---Assessing--- Recommending--Term Sheet--Onboard
Smile--Meeting---Assessing--- Recommending--Term Sheet--Onboard
- 27. Multiple Choice
In Pricing Tool, what is the price you enter in the Price Adjustment field?
+20%
Higher Peak Price
Lower Price
-10%
- 28. Multiple Choice
OYO Vacation rooms acquired Danamica in 2019 to improve pricing accuracy.
True
False
- 29. Multiple Choice
BDMs will get their bonus/ incentives paid out once the property is gone LIVE?
Yes
No
- 30. Multiple Choice
Whos is the MD for OYO ?
Tobias Wann
Ritesh Aggarwal
Maninder Gulati
Dinesh R Murthy
- 31. Multiple Choice
What does OYO stands for ?
On Your Ownership
Be Your Own
On Your Own
Own Your Own
- 32. Multiple Choice
When is a lead considered to be qualified?
As soon as it is entered in LARS
Once the call center confirms HO and home details
All leads are qualified leads
Once the BDM has his / her first appointment with the HO
- 33. Multiple Choice
Case example: The HO does not understand dynamic pricing and asks you how it works. How do you explain it?
Dynamic pricing increases NRV by increasing price if booking trend is negative, and decreasing it if trend is positive
Dynamic pricing maintains NRV at a steady state by keeping price steady regardless of the booking trend
Dynamic pricing increases Revenue by decreasing price if booking trend is negative, and increasing it if trend is positive
None of the above
- 34. Multiple Choice
Which of the following are not OVH brands:
Belvilla
Dancenter
ItalVilla
Traum
- 35. Multiple Choice
Which system do we use to communicate with third parties PMS's vendors?
ORBIS
TURBO
PMS
LARS
- 36. Multiple Choice
If a Lead is Sent for approval to the Contract check team and Revenue BodyGaurd team and then if you check lars after a day and you see CR on the status of the lead, What do you do?
Print the contract and get it signed by Home-owner
CR means the Contract is Rejected by Belvilla team, the BDM will check the comments mentioned by the Belvilla Team and re-work on the Contract with the suggested changes and re submit it for approval. (Put it on C status)
Delete the Lead
CR - Contract Received, BDM doesn't have do anything.
- 37. Multiple Choice
Dynamic pricing is a discount tool?
No
Yes
- 38. Multiple Choice
What is the break up of the commission we charge to the HO?
There is no break up- the complete Hurdle rate commission is directly taken by OVH/ Belvilla
Commission break is 18% OTAs, 10.5% Marketing, 1.5% Belvilla and our services
Commission break : depending on the geography, up to 12% commission, 12% Marketing cost, 4% services and 2% tools
Commission break is 15% OTAs 15% Belvilla
- 39. Multiple Choice
What is the mandatory minimum amount of dynamic pricing fluctuation
25%
31%
18%
75%
- 40. Multiple Choice
What happens if guest cancels the booking before the check in date?
We refund the HO the entire amount
We charge the guest a penalty fee but give them the entire booking amount
The HO will receive an amount form us based on the cancellation policy
We promise and Guarantee the HO to replace the old booking with the new booking
- 41. Multiple Choice
Which of the below is the accurate cancellation grid as per cancellation policy
0 - 0 days before stay 100%
1 - 7 days before stay 90%
8 - 28 days before stay 80%
29 - 42 days before stay 40%
43 - 999 days before stay 10%
0 - 0 days before stay 100%
1 - 7 days before stay 70%
8 - 28 days before stay 20%
29 - 42 days before stay 10%
43 - 999 days before stay 5%
0 - 0 days before stay 50%
1 - 7 days before stay 40%
8 - 28 days before stay 30%
29 - 42 days before stay 10%
43 - 999 days before stay 5%
None of the above
- 42. Multiple Choice
How many months notice does a HO need to give us a for to withdraw his contract?
HO cannot cancel the contract
1 calendar month
6 calendar months
3 calendar months
- 43. Multiple Choice
What is the minimum lock in period of the contract once HO signs up for the same?
3 months
12 months
15 months
18 months
- 44. Multiple Choice
The lock in period of the contract depends on the tenure of the contract
Yes
No
- 45. Multiple Choice
For a booking cancellation, if a new booking is created within the same dates the commission charged is not on the difference amount but the entire booking amount
True
False
- 46. Multiple Choice
HO says I am already associated with other OTA and have bookings lined up for the coming months
Suggest to cancel contract
Suggest to have multiple contract
Speak about our policy on blocking the calendar to avoid duplicate bookings
Speak about no migration policy
- 47. Multiple Choice
What are the options through which the HO can get in touch with our customer service team
HO portal - Contact us
belvilla customer service Email id
24x7 customer service phone number
All options
- 48. Multiple Choice
In case of property damage, within how much time does a HO have to report damages and share the claim form
24 hours for both damage report and claim form
within 48 hours
within 24 hours
within 48 hours damages report and within 30 days claim form
- 49. Multiple Choice
The BDM should ensure to migrate all the future bookings already received for the Holiday Home prior to the contract commencement date of the agreement
True
False
- 50. Multiple Choice
When would you use Pure Revenue Share Contract ?
If the HO wants a contract for 2 or 3 years
If you want a contract where you share the revenue 50/50 with the homeowner
If you want to start a contract with a lower commission that increases together with the revenue
None of the above
- 51. Multiple Choice
Where do you add the different commissions in Lars for a revenue share contract?
At the tab : guarantee periods
At the tab : edit night prices
At the tab: additional terms on contract
Cannot add this on Lars
- 52. Multiple Choice
How do start calculating the commission for the slabs for the revenue share contract ?
You use the pricing tool to calculate the estimated rent
You use the Rent Estimation Tool to calculate the estimated rent
You enter the different slabs in Lars
You dont access to do this
- 53. Multiple Choice
In a Pure Revenue Share Contract, You can chose the commission you want, however the average take rate should be as high as the hurdle rate of the country
True
False
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