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Professional Development
Professional Development
Front Office Management
15 questions
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- Multiple ChoicePlease save your changes before editing any questions.
Which among the following is not an international hotel brand ?
Hyatt Group of Hotels
Hilton Group of Hotels
Marriott Group of Hotels
KTDC Group of Hotels
- Multiple ChoicePlease save your changes before editing any questions.
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
- Multiple ChoicePlease save your changes before editing any questions.
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
- Multiple ChoicePlease save your changes before editing any questions.
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
- Multiple ChoicePlease save your changes before editing any questions.
Predicting the number of guests who will stay at the hotel.
forecasting
guessing
occupancy
sleeping rooms
- Multiple ChoicePlease save your changes before editing any questions.
The two tasks of particular importance for the front office manager are ____.
check-in and checkout
financial tasks and occupancy
forecasting and scheduling
preparing and selling rooms
- Multiple ChoicePlease save your changes before editing any questions.
Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.
forecasting
guest activities
occupancy
reservations
- Multiple ChoicePlease save your changes before editing any questions.
The main responsibilities of the front desk agents are ____.
account settlement and telecommunications
guest check-in and checkout
guest security and wake-up calls
reservations and guest security
- Multiple ChoicePlease save your changes before editing any questions.
Count of the number of rooms sold and the number of rooms available each day.
sleeping rooms
guest folio
room inventory
room count
- Multiple ChoicePlease save your changes before editing any questions.
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
- Multiple ChoicePlease save your changes before editing any questions.
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
- Multiple ChoicePlease save your changes before editing any questions.
The front office can be divided into these four departments: ____.
account settlement, audit, check-in, and front desk
bell services, gift shop, recreational facilities, and telecommunications
check-in, checkout, reservations, and uniformed services
front desk, reservations, telecommunications, and uniformed services
- Multiple ChoicePlease save your changes before editing any questions.
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
- Multiple ChoicePlease save your changes before editing any questions.
There are two (2) major department available in the hotel:
Administrative & Operational
Management & Staff
Human Resource & Security