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- 1. Multiple Choice
True or False: Communication is more than just talking face to face?
True
False
- 2. Multiple Choice
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
- 3. Multiple Choice
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
- 4. Multiple Choice
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
- 5. Multiple Choice
Three Styles of Communication
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
- 6. Multiple Choice
When a person states his/her position in a firm but positive manner is
Aggressive
Assertive
Passive
None of the above
- 7. Multiple Choice
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
- 8. Multiple Choice
A situation in which your words say one thing but your body language says another is
An “I” Message
A mixed message
Body Language
Active listening
- 9. Multiple Choice
A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as
Asserive
Active listener
Aggressive
Passive
- 10. Multiple Choice
Which communication style is the most effective?
Aggressive
Passive
Assertive
- 11. Multiple Choice
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
- 12. Multiple Choice
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
- 13. Multiple Choice
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
- 14. Multiple Choice
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
- 15. Multiple Choice
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
- 16. Multiple Choice
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
- 17. Multiple Choice
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
- 18. Multiple Choice
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
- 19. Multiple Choice
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
- 20. Multiple Choice
The use of sounds and words to express yourself
Non-Verbal Communication
Customer Service
Interpretive Dance
Verbal Communication
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