Professional Development


Screening Test Customer Service


100 questions

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  • 1. Multiple Choice
    30 seconds
    1 pt

    What question do you ask to get feedback to see if the computer software met expectations of the customer?

    Did they deliver it on time?

    Did you have installation problems?

    What new features have you used?

    How has the software worked for what you were using it for?

  • 2. Multiple Choice
    30 seconds
    1 pt

    A new customer comes into your department, but you are helping another customer. You should:

    Focus all your attention on your current customer

    let the new customer wait his turn until you have completed your current sale

    acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him

    help the customer who looks like he will spend the most money

  • 3. Multiple Choice
    30 seconds
    1 pt

    Which of the following would be the best option when trying to find out what a customer wants to buy?

    can i help you?

    are you looking for anything special?

    what color do you prefer in that brand?

    is that the brand you want?

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