Good Morning Thanks for calling ABC hotel Su speaking. How may I assist for you?

Good morning ABC Hotel thanks for calling Su speaking How do you want?

Good morning ABC hotel What can I do for you, Su speaking?

Good morning Su speaking ABC hotel what do you want from us.

Phase 1- Opening the call (Greeting & Introduction)

Phase 2- Building Rapport & Identifying Need (Question)

Phase 3 –Collecting/ Verifying of Information

Phase 4 – Provide Solutions, Alternatives or Information

Phase 5- Close the call (Summarize)

Phase 1- Opening the call (Greeting & Introduction)

Phase 2 – Provide Solutions, Alternatives or Information

Phase 3- Building Rapport & Identifying Need (Question)

Phase 4- Close the call (Summarize)

Phase 2- Building Rapport & Identifying Need

Phase 1- Opening the call (Greeting & Introduction)

Phase 3 Building Rapport & Identifying Need (Question)

Phase 2 –Collecting/ Verifying of Information

Phase 5– Provide Solutions, Alternatives or Information

Phase 4- Close the call (Summarize)

Phase 2 Opening the call (Greeting & Introduction)

Phase 3- Building Rapport & Identifying Need (Question)

Phase 1–Collecting/ Verifying of Information

Phase 5 – Provide Solutions, Alternatives or Information

Phase 4- Close the call (Summarize)