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- 1. Multiple Choice
VEHICLE IS DEEMED A POTENTIAL TOTAL LOSS, CLIENT CARRIES ENDORSEMENT 20. HOW MANY DAYS OF RENTAL MAY THEY GET?
5 DAYS
8 DAYS
8 BUSINESS DAYS
5 BUSINESS DAYS
- 2. Multiple Choice
VEHICLE IS DEEMED A POTENTIAL TOTAL LOSS. DO WE SEND....
EXPRESS TO TAKE IT TO THE QRP
EXPRESS TO TAKE IT TO THE NQRP
LEAVE IT AT THE SCENE
IMPACT TO TAKE IT
- 3. Multiple Choice
WHAT DOES DNL MEAN?
DRIVER NOT LISTED
DID NOT LIE
DRIVER NOT LEGAL
DROVE NEAR LAKE
- 4. Multiple Choice
WHAT DOES WP MEAN?
WITH PREJUDICE
WITHOUT PREJUDICE
WITHOUT PUDDING
WITHSTAND PREJUDICE
- 5. Multiple Choice
WHAT DOES PCVC STAND FOR?
Property Claims Validation Counsel
Property Claims Validity Counsel
Property Client Validation Committee
Property Claims Validation Committee
- 6. Multiple Choice
WHAT DOES AFMM STAND FOR?
Appropriate File Model Manager
Automobile File Management Model
Automobile Fire Man Musts
Automobile File Management Movement
- 7. Multiple Choice
CLIENT COVERAGES ARE: THIRD PARTY LIABILITY, DCPD, ACCIDENT & BENEFITS. THEY RUN INTO A STREET LAMP, CAN WE PROVIDE COVERAGE?
YES, UNDER DCPD
NO, AS THEY DONT CARRY COLL
NO, AS THEY DONT CARRY COMP
YES, AS THEY HAVE BEEN A LOYAL CLIENT
- 8. Multiple Choice
CLIENT ADVISES THEY NOW HAVE INJURIES. CLAIM WAS OPENED 1 WEEK AGO. HOW DO WE OPEN AB?
WE DONT, CLIENT TO SUBMIT UNDER THIRD PARTY INSURANCE
WE GO TO THE AGENTS BLOCK AND OPEN AB
WE MODIFY THE Q&A, AND ADD 'YES' TO INJURIES
WE DONT, AS THE CLAIM IS OVER 1 WEEK OLD
- 9. Multiple Choice
IF THE SKY IS BLUE, THE TREES ARE GREEN, AND THE BEES ARE YELLOW. WHAT DOES COLLISION COVERAGE MEAN?
....."WHEN A DESCRIBED AUTOMOBILE IS INVOLVED IN A COLLISION WITH ANOTHER OBJECT OR TIPS OVER"
...."WHEN A DESCRIBED AUTOMOBILE IS INVOLVED IN A MISC. LOSS WITH GODLIKE FORCES"
...."WHEN A DESCRIBED AUTOMOBILE IS INVOLVED IN A LOSS"
...."WHEN A DESCRIBED AUTOMOBILE IS STOLEN FROM YOUR HOUSEHOLD"
- 10. Multiple Choice
CLIENT REAR ENDED THIRD PARTY VEHICLE, AND DOES NOT CARRY ENDORSEMENT 20. WILL YOU PROVIDE A RENTAL?
YES, TO PREVENT AN ESCALATION.
ASK THE CLIENT TO CALL SALES TO HAVE THIS ADDED ON NOW, THEN YES.
NO, AS THEY DO NOT CARRY THE COVERAGE.
NO, BECAUSE WE NEVER PROVIDE RENTAL TO THOSE WHO ARE AT FAULT. EVEN IF THEY CARRY THE COVERAGE.
- 11. Multiple Choice
ONTARIO QRP DRIVEABLE VEHICLE. ESTIMATE COMES IN. CLIENT WANTS A RENTAL. WE ARE TO NEXT......
ADD THE QRP RENTAL PROFILE, PAY FOR ESTIMATE & RENTAL, AND CLOSE THE CLAIM.
ADD THE QRP RENTAL PROFILE, SEND ERAC ASSIGNMENT, PAY FOR REPAIRS.
ADD ERAC TO THE FILE, SEND ERAC ASSIGNMENT, PAY FOR REPAIRS, AND FOLLOW UP ON REPAIRS LATER FOR RENTAL.
PAY FOR ESTIMATE AND CLOSE THE CLAIM.
- 12. Multiple Choice
ALBERTA QRP DRIVEABLE VEHICLE. ESTIMATE COMES IN. CLIENT WANTS A RENTAL. YOU NEXT......
ADD THE QRP RENTAL PROFILE, PAY FOR THE RENTAL & REPAIRS, CLOSE CLAIM.
PAY FOR THE ESTIMATE, SEND ERAC ASSIGNMENT, FOLLOW UP ON REPAIRS FOR RENTAL LATER.
PAY THE ESTIMATE, CLOSE THE CLAIM.
PAY THE ESTIMATE, AND TELL THE CLIENT TO SPEAK TO THE QRP TO ARRANGE RENTAL.
- 13. Multiple Choice
YOU OF COURSE ASKED THE CLIENT ON FNOL, IF THEY WERE DRIVING FOR UBER AND HAD CAR SEATS. THEY SAID "I DO DRIVE FOR UBER, BUT WASNT AT THIS TIME." YOU THEN .....
CONTINUE ON WITH THE CLAIM, AND PROCEED TO GIVE COVERAGES
ASK THE CLIENT FURTHER DETAILS ABOUT THE CAR SEATS, AND CONTINUE WITH THE CLAIM
PUT THE CLAIM ON WP AS WE NEED TO CONFIRM WITH UBER IF THEY WERE INDEED NOT DRIVING FOR UBER AT THAT TIME
TELL THE CLIENT THEY ARE NOT COVERED AS THEY DRIVE FOR UBER.
- 14. Multiple Choice
WHAT ARE THE REQUIREMENTS TO SENDING A CLAIM TO T&S? (MULTIPLE ANSWERS)
CONFIRMED THE VEHICLE IS RELEASED (VERBAL/WRITTEN)
2 ATTEMPTS HAVE BEEN MADE, OR
CONFIRMED THEY WILL NOT NEGOTIATE RATES, OR
LOVBI SHOWS THE VEHICLE AT THE TOWING YARD
TOWING COMPANY HAS BEEN ADDED AS A SUPPLIER
- 15. Multiple Choice
YOU RECEIVED A PROPERTY CALL, THERE IS AN OLD STAIN IN THE CEILING WITH NO WATER OR MOISTURE. DO YOU SEND OUT EMERGENCY?
YES, AS THERE HAS BEEN A LOSS
NO, AS WE ARE NOT PROPERTY TRAINED
YES, AS THIS LOOKS LIKE IT WILL ONLY GET WORSE
NO, THERE IS NO ACTIVE WATER. NO NEED FOR EMERGENCY
- 16. Multiple Choice
FNOL CALL: CLIENT HAS A LAKE FRONT PROPERTY. THERE IS A SMALL WALL NEAR THE LAKE AND IT IS NEARLY TOPPLED OVER DUE TO THE WAVES OF THE WATER. CLIENT WANTS COVERAGE. AND THEY WANT IT NOW!!!!!!!!!! DO YOU COVER IT?
YES, THEY HAVE A POLICY SO IT MUST BE COVERED
YES, AS THEY ARE PRESSING FOR COVERAGE
NO, I AM NOT PROPERTY TRAINED SO I WILL NOT ADVISE COVERAGE
NO, AS THEY ARE PRESSURING SO I WILL CLOSE THE CLAIM AFTER IM DONE THE FNOL.
- 17. Multiple Choice
SHOP ADVISES THERE ARE BACK ORDER PARTS, WHAT WILL YOU ASK THEM NEXT? (MULTIPLE ANSWERS)
WHAT THE PARTS ARE THAT ARE BACKORDERED?
WHEN IS THE ETA OF THE PARTS?
HOW LONG WILL IT TAKE THEM TO REPAIR THE VEHICLE AFTER THE PARTS ARRIVE?
CAN YOU SEND THE INVOICES?
CAN YOU DO TEMP. REPAIRS TO MAKE IT DRIVEABLE FOR NOW?
- 18. Multiple Choice
ONTARIO FDR 10.6, IS IT AN OPTIMIZABLE FDR?
YES
NO
- 19. Multiple Choice
ALBERTA FDR 9.2, IS IT AN OPTIMIZABLE FDR?
YES
NO
- 20. Multiple Choice
WHAT THREE QUESTIONS DO WE ASK OURSELVES TO CONFIRM IF THE CLAIM CAN BE OPTIMIZED? (MULTIPLE ANSWERS)
Is the client covered?
What is the applicable deductible?
If a DCPD FDR is involved, what is the fault %?
Do they prefer ketchup or mustard?
- 21. Multiple Choice
WHEN THE CLIENT ADVISES YOU THERE WAS A DNL, WHAT QUESTIONS WILL WE ASK? (MULTIPLE ANSWERS)
HOW OFTEN THEY DRIVE THE VEHICLE?
WHY THEY WERE USING THE VEHICLE?
DO THEY HAVE THEIR OWN INSURANCE INFO/ VEHICLE?
THEIR ADDRESS, BIRTHDAY, FULL NAME, PHONE NUMBER, AND DRIVER LICENCE INFO
- 22. Multiple Choice
WHAT DOES PDR STAND FOR?
PREFERRED DENT REPAIRS
PAINTED DENT REPAIRS
PAINTLESS DENT REPAIR
PIZZA DONUTS RING-POPS
- 23. Multiple Choice
WHATS KAT'S FAVORITE BEVERAGE?
WATER
COFFEE WITH 1 MILK
SODA POP
JUICE
- 24. Multiple Choice
DOES WP MEAN WE CAN PROVIDE COVERAGE?
NO, WE WILL BE DENYING THE CLAIM SHORTLY.
YES, IT JUST MEANS WE ARE SUSPICIOUS WITH THE CLAIM. BUT WE CAN CONTINUE WITH COVERAGE.
SORTA, WE WILL PAY FOR RENTAL AND REPAIRS. BUT WE ARE STILL INVESTIGATING & NEED INFO FROM THE CLIENT.
WE CANNOT CONFIRM NOR DENY AT THIS TIME, WE MUST INVESTIGATE FIRST. ALL EXPENSES TO BE PAID BY CLIENT AT THIS TIME.
- 25. Multiple Choice
NQRP: WHEN SHOULD YOU FOLLOW UP ON REPAIRS, IN ORDER TO REVIEW POSSIBLE RENTAL EXTENSION?
2 DAYS PAST THE EXPECTED END REPAIR DATE
2 DAYS BEFORE THE EXPECTED END REPAIR DATE
1 WEEK AFTER EXPECTED END REPAIR DATE
1 WEEK BEFORE EXPECTED END REPAIR DATE
- 26. Multiple Choice
CLIENT DROVE INTO A PUDDLE AND CAUSED DAMAGES. WHAT COVERAGE APPLIES?
COMP
COLL
DCPD
THIRD PARTY LIABILITY
- 27. Multiple Choice
CLIENTS VEHICLE WAS STOLEN. WHAT COVERAGE IS THIS UNDER?
COMP
COLL
DCPD
THIRD PARTY LIABILITY
- 28. Multiple Choice
CLIENTS VEHICLE WAS DEEMED NON DRIVEABLE AT FNOL. HOW MANY DAYS OF RENTAL CAN YOU GRANT THEM? (THEY CARRY END 20, NOT POTENTIAL TOTAL)
5 BUSINESS DAYS
8 BUSINESS DAYS
5 DAYS
8 DAYS
- 29. Multiple Choice
HIT & RUN IN ONTARIO IS UNDER WHAT COVERAGE?
COLL
COMP
DCPD
ACCIDENT AND BENEFITS
- 30. Multiple Choice
HIT & RUN IN ALBERTA IS UNDER WHAT COVERAGE?
COLL
COMP
DCPD
ACCIDENT & BENEFITS
- 31. Multiple Choice
ALBERTA LOSS. CLIENT DOES NOT CARRY END 20. THEY WERE REAR ENDED, HAVE A POLICE REPORT AND THIRD PARTY INSURANCE INFORMATION. WILL YOU PROVIDE RENTAL COVERAGE ON FNOL?
NO, AS THEY DO NOT CARRY END 20.
YES, WE CAN PROVIDE COVERAGE UNDER DCPD.
NO, WE NEED TO CALL THIRD PARTY INSURANCE FIRST TO CONFIRM THE LOSS DETAILS.
YES, BECAUSE THEY ARE A LOYAL CLIENT WHO PAYS THERE BILLS ON TIME.
- 32. Multiple Choice
WHAT IS ENDORSEMENT 20?
INJURY COVERAGE
EXCLUDED DRIVER
RENTAL COVERAGE
COLLISION COVERAGE
- 33. Multiple Choice
WHAT IS ENDORSEMENT 6A?
PERMISSION TO RENT OR LEASE AUTOMOBILES
PERMISSION TO CARRY PAYING PASSENGERS
RENTAL COVERAGE
SUSPENSION OF COVERAGE
- 34. Multiple Choice
WHAT IS ENDORSEMENT 13C/D?
RESTRICTING DAMAGES PAID
RESTRICTING RENTAL COVERAGE
RESTRICTING DRIVER COVERAGE
RESTRICTING GLASS COVERAGE
- 35. Multiple Choice
WHAT IS ENDORSEMENT 16?
RENTAL COVERAGE
NEW VEHICLE PROTECTION
SUSPENSION OF COVERAGE
EXCLUDED DRIVER
- 36. Multiple Choice
WHAT IS ENDORSEMENT 28A?
EXCLUDED DRIVER
ADDITIONAL DRIVER
RENTAL COVERAGE
GLASS RESTRICTION
- 37. Multiple Choice
WHAT IS ENDORSEMENT 43E?
EXCLUDED DRIVER
SUSPENSION OF COVERAGE
5 YEAR NEW VEHICLE PROTECTION
RENTAL COVERAGE
- 38. Fill in the Blank
WHAT FDR # IS A REAR END COLLISION IN ONTARIO?
- 39. Fill in the Blank
WHAT FDR # IS A PARKED VEHICLE COLLISION IN ONTARIO?
- 40. Fill in the Blank
WHAT FDR # IS A LANE CHANGE IN ONTARIO?
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