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55 questions
What is communication?
Two people talking
Asking questions
Expressing information that is clearly understood
Expressing information that is not clearly understood
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.
verbal communication
nonverbal communication
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Communication can be defined as the exchange of information, feelings, thoughts and ideas.
True
False
The process of forming messages by transforming thoughts and ideas into verbal and non-verbal signs is called
Encoding
Decoding
Which form of communication enables people at the same level within departments of the organisation to communicate with each other?
Vertical communication
Horizontal communication
Internal communication
External communication
Communication is an one time activity
True
False
Choose the correct sequence of the communication process post Sender, Message
Encoding, Decoding, Channel, Receiver, Feedback
Encoding, Feedback, Receiver, Decoding, Channel
Encoding, Channel, Decoding, Receiver, Feedback
Encoding, Channel, Receiver, Decoding, Feedback
The process by which the receiver translates the message into meaning is known as ________
Encoding
Decoding
From the________step in the communication process, sender can judge whether the message has been properly understood by the receiver.
Encoding
Decoding
Feedback
Channel
From the following which is not a barrier of communication
Status Barrier
Organizational barrier
Language barrier
Non-verbal communication
List principles of effective communication
Completeness
Vague
Correctness
Consistency
Which speaking skill emphasizes to put yourself in the position of listener
Use humor
Be Empathetic
_________means interpreting the message in accordance with one's interest and motives. This reduces concentration of listener
Perception
Reception
________ means to be able to convince the customer
Persuading Skills
Probing skills
Conflict handling skills
Listening skills
_______________ means the skill of questioning to obtain information
Persuading Skills
Probing skills
Conflict handling skills
Which communication takes place through the paths officially created by the organization?
Informal
Formal
Which communication spreads throughout the organization with its branches going out in all directions irrespective of the level of authority?
Informal
Formal
__________Communication involves transmission from superiors to subordinates
Downward
Upward
Diagonal
Horizontal
__________Communication gives an opportunity to workers to express their opinions and feelings.
Downward
Upward
Diagonal
Horizontal
__________Communication flows between a superior and subordinate who work in different departments.
Downward
Upward
Diagonal
Horizontal
__________Communication is used to convey plans, policies, orders, rules, procedures etc.
Downward
Upward
Diagonal
Horizontal
__________Communication is is mostly of personal matters.
Formal
Informal
From the following options choose types of verbal communication are (select 2 answers)
Oral
Written
Visual language
Proxemics
From the following options choose methods of oral communication (select 3 answers)
Telephone
Interview
Letter
Speech
From the following options choose methods of written communication (select 2 answers)
Letter
Conference
Interview
It is easier to maintain secrecy in _______ communication
Oral
Written
_______communication provides record for future reference and legal evidence
Oral
Written
________ communication is expensive
Oral
Written
In ________ communication immediate feedback is possible
Oral
Written
________ communication is flexible
Oral
Written
_________communication is suitable for lengthy message
Oral
written
_________communication is highly reliable and precise
Oral
Written
Graphs is an example of __________ type of non verbal communication
Visual
Para language
Proxemics
Aural language
Bells and Buzzers are examples of __________ type of non verbal communication
Visual
Para language
Proxemics
Aural language
While speaking saying ah...,oh!! are examples of __________ type of non verbal communication
Visual
Para language
Proxemics
Aural language
Distance between two people while speaking indicates a meaning is defined in __________ type of non verbal communication
Visual
Para language
Proxemics
Aural language
Facial expression and shrugging are examples of __________ type of non verbal communication
Body language
Aural language
Para language
Proxemics
_______________Communication is generally quick
Verbal Communication
Non-Verbal Communication
Process of transmitting message with usage of oral or written words is known as___
Verbal Communication
Non-Verbal Communication
A good letter should not be......
Clear
Inaccurate
Complete
Prompt
Letter are of two types
Personal letter
Business letter
Horizontal letter
Diagonal letter
Letter in Brief is known as
Website
Memorandum
Circular
Formal letter must have "you" attitude
True
False
Which tool of communication cannot be used for external communication
Letter
Telephone
Memo
Circular
Which tool of communication can be used if urgent message is to be sent
Letter
Telephone
Memo
Circular
Business firm can use following tool of communication if they want to maintain contacts with customers, suppliers, investors etc
Letter
Telephone
Memo
Circular
Format should be followed in which tool of communication
Letter
Telephone
Memo
Circular
______tool of communication is appropriate if change in timing are to be informed to staff
Letter
Telephone
Memo
Circular
A __________machine is one of the most useful media for transmission of written especially visual material such as diagrams, copies, etc.
FAX
TV
Letter
Letter
Even a part of the page or a portion of it can be transmitted. Thus selective transmission is possible
True
False
E-mail is an “electronic post office”
True
False
An ________ does not disturb the receiver at the other end
FAX
TELEPHONE
Letter
Body movement cannot be used to reinforce words in ____ tool of communication
Video Conference
________ has made it easier for people who had to travel frequently for conferences
Video Conference
Fax
Telephone
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