I am writing to you in response to your Internet advertisement requesting applicants for the position of Technical Writer in Springfield University's archaeology laboratory.

I recently had the opportunity to interact with a few members of your customer support team while doing some research for a project. My time with them was brief, but memorable. Your team was friendly while remaining professional. I was impressed with their willingness to help and their quick responses to my questions. It is clear customer satisfaction is an integral part of your company’s core values. It is for this reason that I am writing to you as I feel my own personal values and special talents might benefit your customer service department.