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- Multiple ChoicePlease save your changes before editing any questions.
It refers to the length of product's life
assurance
special features
performance
durability
- Multiple ChoicePlease save your changes before editing any questions.
Ability to meet or exceed customers' satisfaction
serviceability
expectation
responsiveness
consistency
- Multiple ChoicePlease save your changes before editing any questions.
Indirect evaluation of quality
Conformance
Tangibles
Aesthetics
Perceived quality
- Multiple ChoicePlease save your changes before editing any questions.
it is the product's main operating characteristics
performance
special features
reliability
perceived quality
- Multiple ChoicePlease save your changes before editing any questions.
ability to provide same level of good quality repeatedly
performance
reliability
consistency
reliability
- Multiple ChoicePlease save your changes before editing any questions.
the knowledge exhibited by personnel who come in contact with customers
serviceability
aesthetics
assurance
special features
- Multiple ChoicePlease save your changes before editing any questions.
It refers to the speed with which service is delivered
consistency
time
expectations
performance
- Multiple ChoicePlease save your changes before editing any questions.
this refers to the appearance, smell, feel and/or taste of the product.
tangibles
aesthetics
special features
perceived quality
- Multiple ChoicePlease save your changes before editing any questions.
it is the way the customers are treated by employees who come in contact with them
courtesy
consistency
performance
serviceability
- Multiple ChoicePlease save your changes before editing any questions.
it is the likelihood that the product will not fail within a specific period of time
reliability
durability
performance
consistency
- Multiple ChoicePlease save your changes before editing any questions.
the willingness of service providers to help customers in unusual situation and to deal with problems.
reliability
performance
responsiveness
expectations
- Multiple ChoicePlease save your changes before editing any questions.
this is how well the product corresponds to product's design specifications.
special features
reliability
serviceability
conformance
- Multiple ChoicePlease save your changes before editing any questions.
it is the availability and accessibility of the service
serviceability
convenience
durability
time
- Multiple ChoicePlease save your changes before editing any questions.
this refers to the extra characteristics that enhance the appeal of the products.
perceived quality
tangibles
special features
expectations
- Multiple ChoicePlease save your changes before editing any questions.
this is the speed with which the product can be repaired
time
convenience
performance
serviceability
- Multiple ChoicePlease save your changes before editing any questions.
this is the ability to perform the service dependably, consistently and accurately
serviceability
courtesy
assurance
reliability
- Multiple ChoicePlease save your changes before editing any questions.
this is the physical appearance of the facilities, equipment, personnel, and communication materials
aesthetics
tangibles
expectations
conformance
- Multiple ChoicePlease save your changes before editing any questions.
this is the ability of the product to provide same level of quality throughout its usage
reliability
durability
performance
consistency
- Multiple ChoicePlease save your changes before editing any questions.
this is the only quality tool not based on statistics and it visualizes the various factors associated with the process that affects the output.
check sheets
scatter diagram
histogram
fishbone diagram
- Multiple ChoicePlease save your changes before editing any questions.
It shows the range of values of a measures and and the frequency with which each value occurs.
pareto chart
histogram
scatter diagram
check sheets