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Quality over Quantity

31

20 questions

  • 1. Multiple Choice
    20 seconds
    1 pt

    It refers to the length of product's life

    assurance

    special features

    performance

    durability

  • 2. Multiple Choice
    20 seconds
    1 pt

    Ability to meet or exceed customers' satisfaction

    serviceability

    expectation

    responsiveness

    consistency

  • 3. Multiple Choice
    20 seconds
    1 pt

    Indirect evaluation of quality

    Conformance

    Tangibles

    Aesthetics

    Perceived quality

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