Have an account?
Skip to Content
Build your own quiz
Suggestions for you
10 questions
Show Answers
See Preview
- 1. Multiple Choice
Which is the wrong statement in Albert Mehrabian's Communication Model?
55% Body Language
55% Spoken Words
7% Tone of Voice
38% Spoken Words
- 2. Multiple Choice
Which statement is not part of communication style?
Verbal / Non Verbal
Written
Aggressive
Visual
- 3. Multiple Choice
How do we deal with aggressive customer?
Raise our voice
Be in their shoes, reassure and listen
Avoid their calls / emails
Forward their calls / emails to another colleague
- 4. Multiple Choice
Which is/are the common filler words in Verbal Communication Style?
Actually
Then
So
All the above
- 5. Multiple Choice
Proof read your email, letters or memo will help you to:
Identify mistakes or opportunities to say differently
Save time
Upset your reader
Display positive body language
- 6. Multiple Choice
Which statement is wrong when managing Complaining Customer?
Stay Calm
Listen Well
Express your frustration
Acknowledge the problem
- 7. Multiple Choice
What are the barriers to Effective Communication?
Poor Listening
Avoid of eye contact
Distractions
All the above
- 8. Multiple Choice
Which is the wrong method in managing customer's emotion?
Reassure and Listen
Acknowledge the problem
Argue
Offer a solution
- 9. Multiple Choice
Which are the positive body language?
Gestures that are communicating interest
Enthusiasm
Positive reactions
All the above
- 10. Multiple Choice
We should get upset by the things other people say or do, you think their remarks or behaviour are directed at you.
True
False
- Answer choicesTagsAnswer choicesTags