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Professional Development
Professional Development
PMP PROJECT COMMUNICATIONS MANAGEMENT REV. 2019
12 questions
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- 1. Multiple Choice
164. The major processes of Project Communications Management are:
Plan Communications Management, Manage Communications, and Monitor Communications.
Plan Communications Management, Develop Responses, Report Progress, and Distribute Information.
Plan Communications, Distribute Information, and Schedule Reporting.
Distribute Information, Report Changes, Update Project Documents,and Accept Project Deliverables.
- 2. Multiple Choice
165. Inputs to the Plan Communications Management process include:
Project management plan, project documents,enterprise environmental factors,and organizational process assets.
Stakeholder requirements, project scope statement, project budget,and project schedule.
Organizational structure,stakeholder analysis, project management plan, and communications barriers.
Stakeholder management strategy, RAM, WBS, and administrative procedures.
- 3. Multiple Choice
166. The communications management plan usually contains all of the following EXCEPT:
Information to be communicated, including language, format, content, and level of detail.
Time frame and frequency for the distribution of required information and receipt of acknowledgment or response, if applicable.
Methods or technologies used to convey the information, such as memos, email, and/or press releases.
Email archives, correspondence, reports,and documents related to the project from all stakeholders.
- 4. Multiple Choice
167. Hard-copy document management, electronic communications management, and web interfaces to scheduling and project management software are example of:
Project management information systems (PMIS).
Internal communications systems (ICS).
Internal management systems (IMS).
Project records databases.
- 5. Multiple Choice
168. Factors that can affect the choice of communication technology generally include all of the following EXCEPT:
Urgency of the need for information.
Availability of technology.
Executive requirements.
Sensitivity and confidentiality of the information.
- 6. Multiple Choice
169. As part of the communications model, the sender is responsible for:
Ensuring that the receiver agrees with the message.
Confirming that the communication is correctly understood.
Presenting the information in the most favorable manner.
Decoding the medium correctly.
- 7. Multiple Choice
170. As part of the communications model, the receiver is responsible for:
Agreeing with the sender's message.
Pretending that the message is received only partially, to encourage further discussions.
Ensuring that the information is received in its entirety, understood correctly, and acknowledged or responded to appropriately.
Specifying that a verbal message does not give insight to problem areas, and requiring that the message be reduced to writing to avoid potential confusion.
- 8. Multiple Choice
171. Sources of information typically used to identify and define project communication requirements include all of the following EXCEPT:
Project organization and stakeholder responsibility relationships.
Disciplines, departments, and specialties involved in the project.
Logistics of how many persons will be involved with the project and at which locations.
Availability of the project sponsor at the project location.
- 9. Multiple Choice
172. Communication activities have many potential dimensions that generally include all of the following EXCEPT:
Written, oral, and nonverbal.
Internal and external.
Conceptual and definitive.
Formal and informal.
- 10. Multiple Choice
173. All of the following are information management and distribution tools EXCEPT:
Hard-copy document management.
Electronic communications management.
Inputting project performance data into a spreadsheet or database.
Electronic project management tools.
- 11. Multiple Choice
174. Techniques and considerations for effective communications management generally include all of the following EXCEPT:
Meeting management techniques, such as preparing an agenda and dealing with conflicts.
Conflict management for building consensus and overcoming obstacles.
Listening techniques, such as listening actively and removal of barriers that adversely affect comprehension.
Providing a more comfortable environment in project conference rooms to strengthen project team cohesion.
- 12. Multiple Choice
175. Monitor Communications is the process of:
Ensuring that information is provided on a need-to-know basis only to avoid unnecessary confusion and possible conflicts.
Ensuring that the information needs of the project stakeholders are met throughout the entire project life cycle.
Providing all project information to all project stakeholders to enhance full buy-in regarding project requirements.
Securing and guarding any negative information related to project performance throughout the entire project life cycle to ensure that the project team can continue working on the project with minimal disruption.
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