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- 1. Multiple Choice
Which of the following is NOT a basic element of communication?
Sender
Message
Thought process
Receiver
- 2. Multiple Choice
Which of the following is NOT a step in the communication process?
Prioritizing
Thinking
Encoding
Transmitting
- 3. Multiple Choice
Which of the following is a linear model of communication which can be thought of as the model used for public speaking, persuasion and propaganda?
Shannon-Weaver Model
Berlo’s SMCR Model
Interactive Model
Aristotle’s Model
- 4. Multiple Choice
In the Shannon-Weaver Model, which of the following is physical interference such as loud sounds which could impact the reception of a message?
Channels
Noise
Receptors
Feedback
- 5. Multiple Choice
In the Transactional Model of Communication, which of the following overlaps to show how the similarities in the communicators can have an impact on the delivery of a message?
Noise
Experience
Feedback
Communication style
- 6. Multiple Choice
Which of the following refers to the way a message is conveyed?
Paraphrase
Personality
Communication style
Communication model
- 7. Multiple Choice
Which of the following is NOT a communication style?
Passive-assertive
Passive-aggressive
Passive
Assertive
- 8. Multiple Choice
Which of the following communication styles can be referred to as a “broken record”?
Passive assertive
Passive aggressive
Passive
Assertive
- 9. Multiple Choice
Which of the following communication styles can involve manipulation or intimidation to achieve an end goal?
Passive-assertive
Aggressive
Passive
Assertive
- 10. Multiple Choice
Which of the following communication styles includes the desire to avoid conflict but still tries to manipulate the situation so the outcome is in their favor?
Passive-assertive
Passive-aggressive
Passive
Aggressive
- 11. Multiple Choice
Which of the following is the process the listener takes to assess the information received from the speaker?
Evaluating
Receiving
Providing feedback
Understanding
- 12. Multiple Choice
Fill in steps of the listening process according to the diagram.
Evaluating
Recieving
Understanding
Listening
- 13. Multiple Choice
Fill in steps of the listening process according to the diagram.
Evaluating
Receiving
Understanding
Listening
- 14. Multiple Choice
Fill in steps of the listening process according to the diagram.
Evaluating
Remembering
Receiving
Understanding
- 15. Multiple Choice
Fill in steps of the listening process according to the diagram.
Responding
Remembering
Understanding
Receiving
- 16. Multiple Choice
Fill in steps of the listening process according to the diagram.
Understanding
Remembering
Receiving
Evaluating
- 17. Multiple Choice
Which of the following types of listening commonly occurs in informal settings such as with friends?
Passive listening
Active listening
Secondhand listening
Casual listening
- 18. Multiple Choice
Which of the following is NOT a part of the listening process?
Hearing
Understanding
Focusing
Talking
- 19. Multiple Choice
Which of the following types of listening occurs in a more formal setting?
Passive listening
Active listening
Secondhand listening
Casual listening
- 20. Multiple Choice
Which of the following is NOT an example of non-verbal communication?
Eye contact
Facial expressions
Listening
Gestures
- 21. Multiple Choice
Using open body language helps send which kind of message?
Positive
Negative
Aggressive
Passive
- 22. Multiple Choice
Facial expressions aid in all of the following EXCEPT?
Setting the tone of the conversation
Providing feedback
Providing clues of audience comprehension
Breaking through the stress in the room
- 23. Multiple Choice
Which of the following is NOT a component of paralinguistics?
Tone
Pitch
Inflection
Facial expressions
- 24. Multiple Choice
Which of the following is NOT true about the use of humor?
Humor is encouraged in all situations
Humor allows for a more friendly approach
Humor can break through the stress in a room
Humor is discouraged in certain situations
- 25. Multiple Choice
Which of the following is NOT a scenario where someone would need to use professional communication skills?
Talking with friends at lunch
Having lunch with a client
Emailing a coworker
Presenting a speech at a luncheon
- 26. Multiple Choice
Which of the following is NOT a tip for communication in the workplace?
Check grammar and spelling in written documents
Be very casual in workplace communication
Proofread all written communications
Keep criticism constructive and positive
- 27. Multiple Choice
Zhaire has been asked to speak at an event and is trying to identify the audience who will be at the event. Which of the following should he take into consideration when identifying the audience?
Day of the week the speech occurs
His speaker fee
Age of audience members
Length of speech
- 28. Multiple Choice
Which of the following is the correct format for a speech?
Introduction, Anecdote, Body
Anecdote, Body, Conclusion
Introduction, Anecdote, Conclusion
Introduction, Body, Conclusion
- 29. Multiple Choice
Which of the following is NOT a method of organizing information when writing a speech?
Outline
Diagram
Flow chart
Flash cards
- 30. Multiple Choice
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class are sitting at their desks while she is presenting her topic. Hannah’s distance in relation to her classmates is known as which of the following?
Paralinguistic
Proximity
Inflection
Orientation
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