End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
2. Open Ended
30 seconds
1 pt
Items sent within the US APO, FPO, UN, and its territories and possessions.
3. Open Ended
30 seconds
1 pt
sets forth the policies, regulations and procedures governing domestic mail
4. Open Ended
30 seconds
1 pt
sets forth policies, regulations, and procedures governing international mail
5. Open Ended
30 seconds
1 pt
contains policies and procedures for administrative ad support functions within the postal service
6. Open Ended
30 seconds
1 pt
all manuals are found on line via?
7. Open Ended
30 seconds
1 pt
Guarantees overnight or next day delivery $100 insurance and free tracking
8. Open Ended
30 seconds
1 pt
Premier Shipping service of the USPS
9. Open Ended
30 seconds
1 pt
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
10. Open Ended
30 seconds
1 pt
Bulk mail usually handled at distribution centers
11. Open Ended
30 seconds
1 pt
Merchant pays postal fee returning merchandise bulk parcel return product
12. Open Ended
30 seconds
1 pt
First class mail, periodicals, standard mail, package services
13. Open Ended
30 seconds
1 pt
proof of mailing uses PS Form 3800
14. Open Ended
30 seconds
1 pt
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
15. Open Ended
30 seconds
1 pt
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
16. Open Ended
30 seconds
1 pt
POM
17. Open Ended
30 seconds
1 pt
Official Source for updates and updated bi-weekly
18. Open Ended
30 seconds
1 pt
Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries?
19. Open Ended
30 seconds
1 pt
Tells you when and how to display the POW flag
20. Open Ended
30 seconds
1 pt
POW
21. Open Ended
30 seconds
1 pt
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
22. Open Ended
30 seconds
1 pt
PVI
23. Open Ended
30 seconds
1 pt
AMU
24. Open Ended
30 seconds
1 pt
DDD1
25. Open Ended
30 seconds
1 pt
DDD2
26. Open Ended
30 seconds
1 pt
Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
27. Open Ended
30 seconds
1 pt
Parcel post, bonded printed matter media mail, library mail
28. Open Ended
30 seconds
1 pt
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
29. Open Ended
30 seconds
1 pt
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
30. Open Ended
30 seconds
1 pt
Delivery time 2-3 days( not guaranteed )
31. Open Ended
30 seconds
1 pt
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
32. Open Ended
30 seconds
1 pt
Letters size max
33. Open Ended
30 seconds
1 pt
Flats size max
34. Open Ended
30 seconds
1 pt
Machinable Parcels
35. Open Ended
30 seconds
1 pt
Rolls that are longer than machinable parcels
36. Open Ended
30 seconds
1 pt
How many zones
37. Open Ended
30 seconds
1 pt
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
38. Open Ended
30 seconds
1 pt
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth
39. Open Ended
30 seconds
1 pt
How often is the Postal bulletin printed
40. Open Ended
30 seconds
1 pt
Where do we find a list of lost or stolen MO (money orders)
41. Fill in the Blank
30 seconds
1 pt
Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
42. Open Ended
30 seconds
1 pt
Priority Mail is delivered in
43. Open Ended
30 seconds
1 pt
any mailable item that weighs less than 13 oz
44. Open Ended
30 seconds
1 pt
Global Express Guarantee (GXG) is shipped in
45. Open Ended
30 seconds
1 pt
No mail piece can weigh more than except standard post
46. Open Ended
30 seconds
1 pt
EDDM
47. Open Ended
30 seconds
1 pt
Express mail is delivered in
48. Open Ended
30 seconds
1 pt
what surcharge applies to items/parcels over 108 but no more than 130in
49. Open Ended
30 seconds
1 pt
PS Form 3816
50. Open Ended
30 seconds
1 pt
PS Form 3816-AS
51. Open Ended
30 seconds
1 pt
Parcel Post and zones 5-8 larger than 1 cubic foot use
52. Open Ended
30 seconds
1 pt
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
53. Open Ended
30 seconds
1 pt
Post Office motto for providing the ideal customer experience
54. Open Ended
30 seconds
1 pt
What are the three P's that influence customer perception
55. Open Ended
30 seconds
1 pt
What does G.I.S.T. stand for
56. Open Ended
30 seconds
1 pt
Words that generate a negative feeling
57. Open Ended
30 seconds
1 pt
Words that make us feel relaxed and composed
58. Open Ended
30 seconds
1 pt
What does POS stand for
59. Open Ended
30 seconds
1 pt
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
60. Open Ended
30 seconds
1 pt
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
61. Open Ended
30 seconds
1 pt
PS Form 1412
62. Fill in the Blank
30 seconds
1 pt
SSA is accountable for ______ at the retail floor
63. Open Ended
30 seconds
1 pt
Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
64. Open Ended
30 seconds
1 pt
SIA
65. Open Ended
30 seconds
1 pt
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
66. Open Ended
30 seconds
1 pt
on the due date a PO Box powered mail is distributed to the box but not delivered
67. Open Ended
30 seconds
1 pt
on this day a reminder letter is generated from webbats and placed in the PO Box
68. Open Ended
30 seconds
1 pt
on this day the PO Box is returned to sender
69. Open Ended
30 seconds
1 pt
When customer goes on vacation the post office can hold their mail for a max of
70. Open Ended
30 seconds
1 pt
What does RCE stand for
71. Open Ended
30 seconds
1 pt
Max weight for a 1st class letter
72. Open Ended
30 seconds
1 pt
PS Form 3849
73. Open Ended
30 seconds
1 pt
PS Form 153
74. Open Ended
30 seconds
1 pt
PS Form 152
75. Open Ended
30 seconds
1 pt
How often is the Retail floor stocked
76. Open Ended
30 seconds
1 pt
SSA are audited for SIA how often
77. Open Ended
30 seconds
1 pt
what does BMEU
78. Open Ended
30 seconds
1 pt
PS Form 3800
79. Open Ended
30 seconds
1 pt
PS Form 8105-B
80. Open Ended
30 seconds
1 pt
PS Form 8105-A
81. Open Ended
30 seconds
1 pt
Insurance claims should be filed no later than
82. Open Ended
30 seconds
1 pt
Anonymous Mail is separated at
83. Open Ended
30 seconds
1 pt
Change of address takes how long to complete
84. Open Ended
30 seconds
1 pt
Refunds should be requested within how may days
85. Open Ended
30 seconds
1 pt
Stamps are replenished how often
86. Open Ended
30 seconds
1 pt
Commercial mail or Business related mail customers must be processed by what unit
87. Open Ended
30 seconds
1 pt
Customers are charge what fee to pay to have their PO Box back after the 10th day
88. Open Ended
30 seconds
1 pt
Customers can check their claim online after how many days
89. Open Ended
30 seconds
1 pt
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
90. Open Ended
30 seconds
1 pt
PS Form 3816 COD must show
91. Open Ended
30 seconds
1 pt
How many bait many orders does the SSA get assigned to and where are they kept
92. Open Ended
30 seconds
1 pt
Units with Individual accountability have fixed credits/stamps and are audited how often
93. Open Ended
30 seconds
1 pt
BSA IS
94. Open Ended
30 seconds
1 pt
what are the two types of money orders and their colors
95. Open Ended
30 seconds
1 pt
Money orders can be purchased with
96. Open Ended
30 seconds
1 pt
RCE stands for
97. Open Ended
30 seconds
1 pt
What is the main benefit of the RCE Program
98. Open Ended
30 seconds
1 pt
The post website is
99. Open Ended
30 seconds
1 pt
Does the post office give cash back if so how much
100. Open Ended
30 seconds
1 pt
POW flags are given
101. Open Ended
30 seconds
1 pt
What class of mail does the PO have a monopoly on
102. Fill in the Blank
30 seconds
1 pt
Perceptions is _____________
103. Open Ended
30 seconds
1 pt
What is the time limit that COD undeliverable packages can be held for
104. Open Ended
30 seconds
1 pt
Certified Mailing may be only used with what type of mail class
105. Open Ended
30 seconds
1 pt
Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
106. Open Ended
30 seconds
1 pt
caller services are done for how long
107. Open Ended
30 seconds
1 pt
PO Box customers are issued how many keys
108. Open Ended
30 seconds
1 pt
The postmaster can cancel Firm Holdout if
109. Open Ended
30 seconds
1 pt
AIC
110. Open Ended
30 seconds
1 pt
Used to aid postal inspection service in postal burglary and robbery investigations