No student devices needed. Know more
30 questions
The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________
Product Tree
Product Feature
Product Feature
Product Design
Which of the following does not fit in the category of External Customers?
Clients/end users who buy the product
Government regulatory bodies
Manager of a company
Public
The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________
Customer Satisfaction
Customer Attraction
Customer Loyalty
Customer Reputation
An objective of quality circle team is to ______ errors and _______ quality
reduce, enhance
increase, enhanced
reduce, demean
increase, demean
Which of the following is not a tangible gain of quality circle?
Waste reduction
Reduced absenteeism
Reduced grievances
Harmony, mutual trust
In which step of quality circle operation cycle do we prioritize and decide the problem to be dealt with first?
Problem identification
Problem selection
Problem analysis
Present solution to management
In which step of the quality circle operation cycle does the management test the final solution before full scale implementation?
Problem identification
Problem selection
Problem analysis
Implementation of solution
Which of the following is not an advantage of implementing a quality system that conforms to ISO standards?
Improvement in employee involvement
Improvement in housekeeping
Improvement in customer satisfaction
Inefficient decision making
Which of the following cannot be considered a reason for implementing a quality system that conforms to ISO standards?
Improvement in safe working
Reduction in customer complaints
Increased inspection efforts
Decreased inspection efforts
Which is the latest ISO 9001 version in the ISO 9000 family?
ISO 9001:1994
ISO 9001:2000
ISO 9001:2008
ISO 9001:2015
Which ISO standard provides guidelines for auditing management systems?
ISO 19011:2018
ISO 9000:2015
ISO 9001:2015
ISO 9004:2018
What does the graph of ‘bathtub curve’ represent?
Failure rate v/s Mean
Failure rate v/s Time
Failure rate v/s Distance
Failure rate v/s Velocity
Which of the following is not an interpretation of the term ‘perfect production’?
Production without any breakdown
Production without any defects
Production without any accidents
Production with 100% errors
TQM focuses on ______ and TPM focuses on ______
Equipment, Quality
Both on equipment
Quality, equipment
Statistics, Equipment
In which of the following type of maintenance technique, repair is made after machine or equipment failure?
Breakdown maintenance
Routine maintenance
Benchmarking
Preventive maintenance
Which of the following is not a type of maintenance technique?
Breakdown maintenance
Predictive maintenance
Routine maintenance
5S
A machine that was supposed to run for 10 hours suffers a breakdown and runs only for 9 hours. Calculate availability.
89%
90%
91%
92%
If the overall equipment effectiveness is 40%, availability 82%, quality score 96%, calculate the performance efficiency?
50.8%
60.8%
70.8%
40.8%
Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization?
Number of customers’ complaints
Number of warranty claims
Number of suggestions per employee
Revenue growth
Which country gives the Deming Prize and it first open for foreign companies?
U.S.A. & 1950
India and 1984
Japan & 1984
Japan & 1960
In which among the following is the Six Sigma process not applicable?
Healthcare
Business administration
Selecting the best employee of the year
Supply Chain
Which of the following is not an advantage of implementing 5S technique?
To improve work efficiency
To standardize work practices
To improve work discipline
To create a dirty workplace
Kaizen refers to _________
Continuous improvement
Intermittent improvement
Discontinuous improvement
Stop improvement
Which of the following is not an aspect of Kaizen philosophy?
Process driven
Quality awareness, quality control
Standardization
Ineffective leadership
Which of the following is associated with defining of product or service features and specifications?
Quality Planning
Quality Control
Quality Improvement
Quality Assurance
The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.
Repair and refinement strategies
Refinement and renovation strategies
Renovation and reinvention strategies
Reinvention and repair strategies
‘To document the standard procedures regarding improvement’ is a part of which phase of the PDCA ( Plan, Do, Check & Act) cycle?
Plan
Do
Check
Act
Efficiency problems can be identified by ____________ and ___________
Benchmarking, Founder feedback
Benchmarking only
Employee feedback only
Benchmarking, Employee feedback
In which of the following kind of leadership style the individual or team is given responsibility and authority to complete the task with minimum input from the leader?
Directing style of leadership
Consultative style of leadership
Participative style of leadership
Delegating style of leadership
The cumulative action of a team in which an individual member keeps aside his/her interests and opinions to fulfill the objectives or goal of the group is known as _________
Team
Teamwork
Group
Club
Explore all questions with a free account