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15 questions
The flow of communication in a matrix
structure reflects the interest of
customers
authority figures
management and customers
the functional areas of management
Which of the following is a non-financial
reward?
Gain sharing
Job enrichment
Lump-sum bonus
Employee stock ownership plan
(ESOP)
Which of the following types of communication
is illustrated by the grapevine?
Formal
Lateral
Informal
Diagonal
Which of the following theorists is known
as the 'father of scientific management'?
Douglas McGregor
Frederick Taylor
Max Weber
Elton Mayo
Which of the following is LEAST likely to
be the objective of an employee appraisal
system?
To recognise the future needs of the
individual
To consider the development of the
individual's career
To punish poorly performing
employees
To identify employees in the
organization who have potential
for advancement
When employees are allowed to develop
and carry out plans with high levels of effort,
they are applying Fayol 's principle of
unity
authority
initiative
discipline
An organization that has adopted a team
structure would be characterized by
cultural bias
change management
autocratic leadership
decision by consensus
A project-based firm assigns workers from
each department to its various projects. The
resulting structure is described as a
circle
matrix
network
hierarchy
Which of the following statements BEST
describes a feature of a centralized
organization?
Managers delegate tasks to the
periphery.
Employees are empowered to make
decisions.
Autonomy is given to those at the
lower levels.
Decision-making lies within the
upper levels of the organization.
Effective communication is distorted when
only the electronic medium is used
verbal and non-verbal cues are used
body language and intonation are
not aligned
several types of media are used to
communicate information
The MAIN purpose of an organizational chart
is to show the
location of its departments
type of work to be carried out by
employees
order in which the work should be
carried out
lines of authority and levels of
hierarchy in an organization
Which of the following aspects of a
group is LEAST likely to influence group
cohesiveness?
Size
Goal
Name
Diversity
Which of the following would NOT be
classified as a hygiene factor based on
Herzberg's two-factor theory?
Pay
Job security
Recognition
Working conditions
In the context of a modem organization,
the term ' delayering' means
flatter structures
poor communication
fewer chances of promotion
more sophisticated managers
A normally loyal and conscientious employee
of XYZ Limited failed to comply
with a new work schedule, which was
posted on the department's bulletin board.
He was subsequently reprimanded by the
Head Supervisor. Which of the following
MOST likely may have been the cause of
his failure to comply?
I. An unclear message
II. An ineffective medium
III. The status of the sender
I and II only
I and III only
II and III only
I, II and III
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