Have an account?
Skip to Content
Build your own quiz
Suggestions for you
16 questions
Show Answers
See Preview
- 1. Multiple Choice
Abby listened to the weather report this morning before work. As a result, she drove her car and carried an umbrella instead of riding her motorcycle to work. Whether she realizes it or not, Abby ________.
analyzed criteria
implemented a decision
assigned weights to criteria
evaluated a decision
- 2. Multiple Choice
Which of the following statements is true concerning problem identification?
Problems are generally obvious.
A symptom and a problem are one and the same.
Generally, what is a problem for one manager is a problem for all other managers.
Effectively identifying problems is not easy.
- 3. Multiple Choice
Sales of the high-end units have declined. The owners want Arnold, the CEO, to increase revenues to previous levels. His first action should be ________.
to identify previous sales levels
to determine why sales are off
to compare costs for three new models under development
to immediately begin production on the lowest cost model
- 4. Multiple Choice
Amanda, a single parent, is looking for a new job. Considering that she has two school-going children, she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting. In terms of the decision-making process, these represent Amanda's ________.
decision criteria
problems
alternatives
heuristics
- 5. Multiple Choice
Max is planning to go away to college next year and is currently trying to figure out which colleges he should apply to. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decision-making process, these represent Max's ________.
problems
alternatives
decision criteria
heuristics
- 6. Multiple Choice
Carla has identified several possible sources for an unusual grain for her artisan bread. Now she is comparing their prices, quality, and delivery times. At what step is she in the decision-making process?
develop alternatives
analyze alternatives
select an alternative
implement the alternative
- 7. Multiple Choice
Which of the following is important in effectively implementing the chosen alternative in the decision-making process?
evaluating each alternative by using the established criteria
being creative while implementing the alternatives
allowing those impacted by the outcome to participate in the process
ignoring criticism concerning your chosen alternative
- 8. Multiple Choice
The final step in the decision-making process is to ________.
determine the criteria for the next decision
analyze the process of allocating weights to the decision criteria
evaluate the outcome of the decision
implement the chosen alternative
- 9. Multiple Choice
Dylan must choose among four candidates to fill his open accounting clerk position. If Dylan uses rational decision making, he will ________.
disregard the fact the one of the candidates is the owner's nephew
rely on his initial impressions of the candidates to make this decision
use his extensive experience and accumulated judgment to make his decision
select the candidate who attended the college of his best worker
- 10. Multiple Choice
________ results in a solution that is considered "good enough."
Escalating
Linear thinking
Intuition
Satisficing
- 11. Multiple Choice
Managers cannot possibly analyze all information on all alternatives; they tend to ________, rather than ________.
maximize; satisfice
neutralize; satisfice
satisfice; neutralize
satisfice; maximize
- 12. Multiple Choice
Which of the following is an aspect of intuition?
experienced-based decisions
quality-initiated decisions
science-based decisions
programmed decisions
- 13. Multiple Choice
Farrah has called together her management team to review information about customer satisfaction gathered by an external research company. Farrah is engaging in ________.
perfect rationality
bounded rationality
evidence-based management
relationship management
- 14. Multiple Choice
A(n) ________ decision is a repetitive decision that can be handled by a routine approach.
nonprogrammed
structured
unstructured
programmed
- 15. Multiple Choice
A procedure ________.
is an explicit statement that tells a manager what can or cannot be done
is a series of sequential steps a manager uses to respond to a structured problem
is used mainly for unstructured, rather than structured, problems
is subject to the interpretation of the decision maker
- 16. Multiple Choice
________ is a situation in which a decision maker cannot make reasonable probability estimates.
Necessity
Risk
Uncertainty
Certainty
- Answer choicesTagsAnswer choicesTags