Haagen Dazs ice cream redefined ice cream as something adults could enjoy. Is this

It is incremental position innovation - changes made to core product but aimed at new customer segment.

Bausch and Lomb ’ s got out of selling glasses, contact lens, etc., into high tech areas of laser surgery equipment. Is this

Incremental paradigm/business model innovation. Moved from eye wear to eye care business. However, the fundamental knowledge base - the eye, wasn't changed

Voice over internet protocol (VOIP) telephony, making telephone calls over the internet is:

Radical process innovation - departure from the use of fixed lines or cellular. Allows for cheaper and in some cases free calls

Capsule hotels (very small rooms) with basic facilities for overnight stays in city centres are examples of:

Incremental product innovation - a low cost variation of the hotel room

Online banking and insurance are:

Radical process innovation - fundamentally changed the way these organisations delivered service