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- 1. Multiple Choice
Requires full concentration, understanding, responsiveness, and remembering what is being said
Active Listening
Communication
Talking
Barriers
- 2. Multiple Choice
look at the speaker directly, put aside distracting thoughts, don’t mentally prepare a rebuttal and pay attention to the body language
Feedback
Judgement
Pay Attention
All the Above
- 3. Multiple Choice
Allow the speaker to finish each point before asking questions and don’t interrupt with counter arguments
Feedback
Defer Judgement
Pay Attention
Listening
- 4. Multiple Choice
Be open and honest in your feedback and treat other the way you want to be treated
Feedback
Defer Judgement
Listening
Respond Appropriately
- 5. Multiple Choice
· To show that you are listening, you should nod occasionally, smile and use positive facial expression, your posture should be open and inviting, positive reinforcements
True
False
- Answer choicesTagsAnswer choicesTags