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- 1. Multiple Choice
Tact is when a seller handles a delicate situation and he/she can act accordingly.
TRUE
FALSE
- 2. Multiple Choice
Personality talks about the physical qualities of the seller.
TRUE
FALSE
- 3. Multiple Choice
One of the desirable qualities of a seller is mental quality where a seller must knowledgeable enough to answer the queries of buyers/customers about the product he/she is selling.
TRUE
FALSE
- 4. Multiple Choice
The seller should treat the buyers as his/her guests and see to it that they enjoy their visit in the store.
TRUE
FALSE
- 5. Multiple Choice
Customers appreciate sellers who show them courtesy and respect.
TRUE
FALSE
- 6. Multiple Choice
________ buyers think that they are very important buyers.
Talkative
Harried/important
- 7. Multiple Choice
The seller let the customer choose other items which have similar functions that he/she is looking for.
TRUE
FALSE
- 8. Multiple Choice
Part of marketing strategy of the seller is lying about the product or service his/her selling.
TRUE
FALSE
- 9. Multiple Choice
A buyer is someone who buys goods or products and services.
TRUE
FALSE
- 10. Multiple Choice
Manufacturing can only be done in a factory.
TRUE
FALSE
- 11. Multiple Choice
Consumer demands are products that are commonly used.
TRUE
FALSE
- 12. Multiple Choice
Examples of producer goods are clothes, cakes, shoes, bread.
TRUE
FALSE
- 13. Multiple Choice
The classifications of manufactured products are durable and nondurable.
TRUE
FALSE
- 14. Multiple Choice
______ are products produced by farmers and agriculturists.
Consumer goods
Producer goods
- 15. Multiple Choice
________ are products which are sold in sari-sari stores, groceries and drugstores.
Consumer goods
Producer goods
- 16. Open Ended
Below is an objection raised by the buyer. Suggest how you could response to the situation if you were the seller.
Buyer: "I do not like the color of this pair of shoes."
- 17. Open Ended
Below is an objection raised by the buyer. Suggest how you could response to the situation if you were the seller.
Buyer: "The price is too high!"
- 18. Open Ended
Below is an objection raised by the buyer. Suggest how you could response to the situation if you were the seller.
Buyer: "Maybe I can find a cheaper price in other stores."
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