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Professional Development
Professional Development
Day 1 Knowledge Check
8 questions
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- 1. Multiple Choice
Who are the abandons?
Customers who bought our product and stopped using it after some time.
Customers who did not renew their subscription after the first bottles expired.
Customers who navigated through the website and put the products in the cart but did not check-out.
Customers who were contacted by the Welcome Calls Team.
- 2. Multiple Choice
Which are the reasons for abandons?
Mark ALL the correct answers!
The customers changed their mind because of the cost of the product.
The customers did not feel comfortable buying online.
The customers thought the order went through but it did not.
The order was declined due to fraud tools from their banks.
- 3. Multiple Choice
Which is the only question you could not ask to an abandon?
Were you looking into buying this for yourself or for your loved ones?
How did you come across our website?
Have you ever tried other supplements for this condition before?
Have you already started feeling the amazing benefits of our product?
- 4. Multiple Choice
The best way to engage the customer is by:
Talking everything about the product very quickly so that the customer does not have time to think about objections.
Making up lies about the product to make the customer believe it can heal a lot of diseases.
Asking many questions to make them open up and create rapport using points of connection.
Saying that they must buy it today otherwise we will not have the product anymore tomorrow.
- 5. Multiple Choice
We want our agents to sound...
Transactional
Conversational
- 6. Multiple Choice
The welcome calls are related to:
Customers who navigated through the website and put the product into the cart but did not check out.
Customers who bought the product already and now we want to upsell them or make them reorder.
Customers who want to have a free trial of the product before buying it.
Customers referred to as abandons.
- 7. Multiple Choice
Hi, my name is Léo, and I am calling you on a recorded line from Prodentim, the natural supplement for your gums and teeth health. I can see you tried to place an order for 3 bottles but unfortunately it did not go through. So, I am giving you a courtesy call to see if you would have any questions or doubts before we proceed?
This customer is an abandon.
This customer is a welcome call lead for upsell.
This customer is a welcome call lead for reorder.
- 8. Multiple Choice
Is HelpGrid a BPO Center?
Yes
No
What is BPO?
I have no idea...
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