Day 1 Knowledge Check
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Assessment
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Anonymous Anonymous
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Professional Development
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Professional Development
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9 plays
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Easy
Student preview
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8 questions
Show answers
1.
Multiple Choice
Who are the abandons?
Customers who bought our product and stopped using it after some time.
Customers who did not renew their subscription after the first bottles expired.
Customers who navigated through the website and put the products in the cart but did not check-out.
Customers who were contacted by the Welcome Calls Team.
2.
Multiple Select
Which are the reasons for abandons?
Mark ALL the correct answers!
The customers changed their mind because of the cost of the product.
The customers did not feel comfortable buying online.
The customers thought the order went through but it did not.
The order was declined due to fraud tools from their banks.
3.
Multiple Choice
Which is the only question you could not ask to an abandon?
Were you looking into buying this for yourself or for your loved ones?
How did you come across our website?
Have you ever tried other supplements for this condition before?
Have you already started feeling the amazing benefits of our product?
4.
Multiple Choice
The best way to engage the customer is by:
Talking everything about the product very quickly so that the customer does not have time to think about objections.
Making up lies about the product to make the customer believe it can heal a lot of diseases.
Asking many questions to make them open up and create rapport using points of connection.
Saying that they must buy it today otherwise we will not have the product anymore tomorrow.
5.
Multiple Choice
We want our agents to sound...
Transactional
Conversational
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