Customer service quiz
Assessment
•
chloe hughes
•
Specialty
•
1st Grade - University
•
34 plays
•
Easy
Student preview
10 questions
Show all answers
1.
MULTIPLE CHOICE
30 sec • 1 pt
What is good customer service?
2.
MULTIPLE CHOICE
30 sec • 1 pt
Why is good customer service important?
3.
MULTIPLE CHOICE
30 sec • 1 pt
Why is it important to show good body language when dealing with customers?
4.
MULTIPLE CHOICE
30 sec • 1 pt
What is an example of good nonverbal customer service?
5.
MULTIPLE CHOICE
30 sec • 1 pt
How can poor customer service effect the company?
6.
DRAW
3 mins • 1 pt
Draw how you would feel after receiving bad customer service
7.
OPEN ENDED
3 mins • 1 pt
What kind of problems can an employee help you resolve, type your answer below
8.
OPEN ENDED
3 mins • 1 pt
How would you handle a customer complaint?
9.
MULTIPLE CHOICE
30 sec • 1 pt
how do you make a good first impression.
10.
DRAW
3 mins • 1 pt
Draw how a customer would feel after getting a problem solved
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