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Professional Development

9th -

12thgrade

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NRF Customer Service & Sales: "Build a Continuing Relationship"

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13 questions

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  • 1. Multiple Choice
    30 seconds
    1 pt

    1. When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:

    A. A cup of coffee

    B. Service with a smile

    C. An excuse for the product’s failure

  • 2. Multiple Choice
    30 seconds
    1 pt

    2. As a sales associate, you can help build trust by making sure customers understand and benefit from the product warranties.

    True

    False

  • 3. Multiple Choice
    30 seconds
    1 pt

    3. The warranty is an excellent tool for you to use to:

    A. Prove that your company has the best price

    B. Explain your company’s return policy

    C. Reassure the customer about a product’s quality

    D. All of the above

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