Cash App Account Access

Cash App Account Access

Assessment

Assessment

Created by

MAURICIO SALCEDO

Fun

Professional Development

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10 questions

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1.

Multiple Choice

45 sec

1 pt

Media Image

Mention what are some of the reasons you should use Additional verification:

Sharing account B details, like the balance.

Account access failed because account B has stocks, so you need to transfer to investing Triage.

Cx is waiting a direct deposit on the account B.

Verifying an UK account

2.

Multiple Choice

45 sec

1 pt

Media Image

Cx doesn't wants to close the account A for Grant account access. Then you send:

Cash App {Account Access - Rejected}

Cash App {Account Access - Rejected - Action Required}

Cash App {Account Access - Rejected - Closing Required}

Cash App {Account Access - Rejected - I just got one case I want training plz}

3.

Multiple Choice

45 sec

1 pt

Media Image

When we look under Merge Attempts, looking at ‘Account Recovery’ in the Reason column, which QT should we use if there are no attempts ?

Cash App {Account Access - Null Account}

Cash App {Account Access - ATO Review}

Cash App {Account Access - No Recovery Attempt}

Cash App {Account Access - Lost/Stolen Device - NMI}

4.

Multiple Choice

45 sec

1 pt

Media Image

If Account B is closed (not by Risk) which QT should we use?

Cash App {Account Access - Waiting on Recipient}

Cash App {Reassign Cashtag - Confirm}

Cash App {Account Access - IDV}

Cash App {Account Access - Closed Account}

5.

Multiple Choice

45 sec

1 pt

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If a Cx says they contacted Support from a friend or family member’s account. What should you do?

Cash App {Account Access-No recovery Attempt}

Cash App {Account Access-Info Request}

Cash App {Unrelated Account}

Cash App {Account Access-Attempting Access}

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