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- 1. Multiple Choice
Mention what are some of the reasons you should use Additional verification:
Sharing account B details, like the balance.
Account access failed because account B has stocks, so you need to transfer to investing Triage.
Cx is waiting a direct deposit on the account B.
Verifying an UK account
- 2. Multiple Choice
Cx doesn't wants to close the account A for Grant account access. Then you send:
Cash App {Account Access - Rejected}
Cash App {Account Access - Rejected - Action Required}
Cash App {Account Access - Rejected - Closing Required}
Cash App {Account Access - Rejected - I just got one case I want training plz}
- 3. Multiple Choice
When we look under Merge Attempts, looking at ‘Account Recovery’ in the Reason column, which QT should we use if there are no attempts ?
Cash App {Account Access - Null Account}
Cash App {Account Access - ATO Review}
Cash App {Account Access - No Recovery Attempt}
Cash App {Account Access - Lost/Stolen Device - NMI}
- 4. Multiple Choice
If Account B is closed (not by Risk) which QT should we use?
Cash App {Account Access - Waiting on Recipient}
Cash App {Reassign Cashtag - Confirm}
Cash App {Account Access - IDV}
Cash App {Account Access - Closed Account}
- 5. Multiple Choice
If a Cx says they contacted Support from a friend or family member’s account. What should you do?
Cash App {Account Access-No recovery Attempt}
Cash App {Account Access-Info Request}
Cash App {Unrelated Account}
Cash App {Account Access-Attempting Access}
- 6. Multiple Choice
Balance transfer was successfull and the funds were send! So now you need to:
Send Cash App {Account Access - Balance Transfer Complete} to the Cx
Close account B and send Cash App {Account Access - Successful Balance Transfer}
Close account B and send Cash App {Account Access - Balance Transfer Complete}
Send Cash App {Account Access - Temporary Access Complete}
- 7. Multiple Choice
Once the customer consents about a “Grant account access”, What should we do?
Continue with the “Grant account access workflow
Send Cash App {Account Access - Attempting Access}
Follow Temporary access - Reopen account
Reject access to the Cx
- 8. Multiple Choice
If Cx account B is under ATO lock, Which qt should we send?
Cash Risk {ATO Lock}
Cash App {No Further Info - 1}
Cash App {Account Access - Info Request}
Cash App {Account Access - ATO Review}
- 9. Multiple Choice
If the regulator error while doing a balance transfer is: outstanding balance, you should do:
Send Cash App {Unrelated Account}
Send Cash App {Account Access-Info Request}
Review the regulator for bitcoin, investments or lending
Review the regulator for comments in the account
- 10. Multiple Choice
If a teen has only one account, and has issues login into their account. What should we send?
Cash App {Account Access - Need Sponsor Contact}
Cash App {Account Access - New Teen Account}
Cash App {Account Access - Missing Info}
Cash App {Sponsor Account - Approval - Order Cash Card}
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