Cash App Account Access
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Assessment
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MAURICIO SALCEDO
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Fun
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Professional Development
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2 plays
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Medium
Student preview
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10 questions
Show answers
1.
Multiple Choice
Mention what are some of the reasons you should use Additional verification:
Sharing account B details, like the balance.
Account access failed because account B has stocks, so you need to transfer to investing Triage.
Cx is waiting a direct deposit on the account B.
Verifying an UK account
2.
Multiple Choice
Cx doesn't wants to close the account A for Grant account access. Then you send:
Cash App {Account Access - Rejected}
Cash App {Account Access - Rejected - Action Required}
Cash App {Account Access - Rejected - Closing Required}
Cash App {Account Access - Rejected - I just got one case I want training plz}
3.
Multiple Choice
When we look under Merge Attempts, looking at ‘Account Recovery’ in the Reason column, which QT should we use if there are no attempts ?
Cash App {Account Access - Null Account}
Cash App {Account Access - ATO Review}
Cash App {Account Access - No Recovery Attempt}
Cash App {Account Access - Lost/Stolen Device - NMI}
4.
Multiple Choice
If Account B is closed (not by Risk) which QT should we use?
Cash App {Account Access - Waiting on Recipient}
Cash App {Reassign Cashtag - Confirm}
Cash App {Account Access - IDV}
Cash App {Account Access - Closed Account}
5.
Multiple Choice
If a Cx says they contacted Support from a friend or family member’s account. What should you do?
Cash App {Account Access-No recovery Attempt}
Cash App {Account Access-Info Request}
Cash App {Unrelated Account}
Cash App {Account Access-Attempting Access}
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