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- 1. Multiple Choice
Which department receives orders to deliver food and beverages to the guests' rooms?
Housekeeping
Front Office
Room Service
Food and Beverage
- 2. Multiple Choice
Which one of the following is a record of financial transactions taking place between a guest and the hotel?
Folios
ledgers
Guest accounts
Vouchers
- 3. Multiple Choice
If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:
occupation.
Upselling
Overbooking.
Reservations
- 4. Multiple Choice
HRACC stand for.....
Hostel & Reservation Association Classification Counter
Hotel & Reservation Association Classification Counter
Hostel & Restaurant Association Classification Committee
Hotel & Restaurant Approval Classification Committee
- 5. Multiple Choice
Which of the following things should make guest comfortable...?
Asking personal questions
Laughing at Guest
Staring at guest
Talking with smile.
- 6. Multiple Choice
What should be considered while checking for availability of room?
Your personal relations with guest
Guest request.
Behavior of guest
None of the above
- 7. Multiple Choice
Late Night registrations must be handled according to __________________
Your mood
Customer mood
Anyway you want
Company policy
- 8. Multiple Choice
Before allotting a room, which of the following things you must do?
Cross check the details with guest
Build personal relationship
Take tip from the guest
Both A & B
- 9. Multiple Choice
If preferred room is not available then, what are you suppose to do?
Ask the guest to leave
Tell them about better hotels
Allot alternative room
None of the above
- 10. Multiple Choice
Which of the following things are expected from good Front Office associate__________?
Knowledge of organizational procedures
Convincing guest to stay in hotel
Both A&B
None of the above
- 11. Multiple Choice
What should you must do with guest during check in?
Ask personal questions
Tell them your story
Ask for tip
Ask for any requirement
- 12. Multiple Choice
Which of the following things will ensure that guest are satisfied all the time?
Guest should be attended at every instance of their request
Guest should be assisted on their every query
Guest should be ignored when you are not in mood to interact
Both A & B
- 13. Multiple Choice
A good Front Office Associate (FOA) should understand which of the following thing:-
Company's targets
Importance of punctuality
Work output requirements
All of the above
- 14. Multiple Choice
How should you communicate with your Guests?
Rudely
As per your mood
Politely
None of the above
- 15. Multiple Choice
A guest who checks In with no luggage or hand bag called _______
CVGR
VVIP
Scanty Baggage
No Show
- 16. Multiple Choice
Total room sales divided by the number of rooms sold represents________
Rack Rate
Average Daily Rate (ADR)
Room Occupancy %age
All of Above
- 17. Multiple Choice
At Check-In time; a confirmed reservation guest is requested to complete_________?
A Reservation Form
A Booking Form
A Registration Form
A Feedback Form
- 18. Multiple Choice
Which one of the following would authorize the payment of refunds to guests?
Front Office Supervisor
Duty Manager
Night Porter
Front Office Manager
- 19. Multiple Choice
Guest Cycle - which one is correct sequence in below options?
Registration ------ Checked -In ------- Reservation -------- Checked Out
Reservation ------ Checked -In ------- Registration -------- Checked Out
Reservation ------ Checked Out ------- Registration -------- Checked In
Reservation ------ Registration ------- Checked -In -------- Checked Out
- 20. Multiple Choice
When making a reservation, you should do all of the following, EXCEPT:
Qualify the dates
If dates are not available, provide alternative dates or alternative hotels
When giving rate quotes, include a description of room types and amenities
Ask personal questions as much as you can
- 21. Multiple Choice
Which type of hotels are small and usually have the owner living on the premises?
Bed and breakfast hotel
Commercial hotel
Airport hotel
Conference centre
- 22. Multiple Choice
House Limit means_______________
A guest credit limit established by the airport authority
A guest credit limit established by the credit card company
A guest credit limit established by the hotel
All of Above
- 23. Multiple Choice
Which of the following hotel employees are responsible for balancing the guest accounts every day?
Front desk clerk
General manager
Night auditor
Accountant
- 24. Multiple Choice
Food or beverages served in guest room is known as
Full service
Room service
Service station
None of these
- 25. Multiple Choice
APR is the term used in hotel industry for identifying
Average Revenue Rate
Average Rack Rate
Average Room Revenue
Actual Room Rate
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