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- 1. Multiple Choice
What must an administrator do when creating a record type?
Create a new page layout for the record type
Set the field-level security for the record type
Assign the record type to the appropriate profiles
Add the record type to the required user records
- 2. Multiple Choice
Which two components are populated with data from the grand total of a custom report?
Metric
Gauge
Table
Chart
- 3. Multiple Choice
Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record. What feature should the Administrator configure to meet this requirement?
Mobile Card
Compact Layout
Page Layout
Field Set
- 4. Multiple Choice
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
When another record triggers the same workflow rule
When the record no longer matches the rule criteria
When a validation rule is triggered for the record
When the action is deleted from the workflow queue
- 5. Multiple Choice
A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted log in multiple times and has been locked out of organization. How can the system administrator help the user log into Salesforce? Choose 2 answers
Click Reset Password on the user's record detail page.
Log in as the user and enter a new password.
Click unlock on the user's record detail page.
Send an email to the user containing the user's password.
- 6. Multiple Choice
Universal container has two sales groups; each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Record Types
Multi-select picklists
Roles
Page Layouts
- 7. Multiple Choice
When importing data, what happens if some records do not meet the data validation criteria?
Import process ignores the data validation criteria.
Import process requires user authorization to import the invalid records.
Import process fails only for the records with invalid data
Import process aborts when it encounters the first invalid record.
- 8. Multiple Choice
Users are trying to create Opportunities and are receiving errors when populating a custom picklist field. When users select either of the two values in the picklist, they receive different error messages above the field and are NOT able to save the opportunities. What is the likely cause of the error?
The users don't have access to the picklist field.
The two picklist values are unavailable to the Record Type.
There are contradicting validation rules on the picklist field.
The users don't have access to the Large Enterprise Record Type.
- 9. Multiple Choice
What is an option when customizing a report? (3 answers)
Add a filter
Summarize fields
Add a grouping
Add a gauge component
Schedule a refresh time
- 10. Multiple Choice
Universal Containers wants to decrease call volume for the support team by creating a self-service community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers
Knowledge
SOS
Live Agent
Content
- 11. Multiple Choice
All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created for different departments and are waiting to be assigned to the users in these departments. Where does a System Administrator override the predefined actions, created a new customized set of actions, and assign the new customized action layout?
Permission Sets
Global Actions
Publisher Layouts
Record Type
- 12. Multiple Choice
How can a new system administrator quickly provide access to adoption reports and dashboards for managers?
Log a case to salesforce support.
Build reports and dashboards.
Use the salesforce auto-report builder.
Search the AppExchange for free adoption report apps.
- 13. Multiple Choice
As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers ask the system administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a system administrator find this information?
Company Information
Profiles
Critical Updates
Users
- 14. Multiple Choice
Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?
Account ID and Contact ID
Account ID and Contact Email Address
Account Name and Contact Name
Account ID and User ID
- 15. Multiple Choice
What should a system administrator consider when deleting a custom field? Choose 3 answers.
Fields must be removed from page layouts after being deleted
Deleted fields and values can be restored from the recycle bin within 15 days
Fields used in workflow and assignment rule cannot be deleted
Existing field values must be transferred to a new custom field
Field values should be backed up before a field is deleted
- 16. Multiple Choice
Which statement is true if a custom fiscal year is enabled? (2 answers)
The custom fiscal year automatically updates product schedules.
The custom fiscal year must be defined manually
The defined custom fiscal year only affects forecasts
The custom fiscal year setting CANNOT be disabled
- 17. Multiple Choice
A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool? (2 answers)
Leads
Campaigns
Quotas
Accounts
- 18. Multiple Choice
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM. Which behavior of the application should the user expect?
The user will be logged out and any unsaved work-in-progress will be lost
The user will be logged out and any unsaved work-in-progress will be saved
The user will be able to continue working and start new sessions
The user will be able to continue working, but will be unable to start any new sessions
- 19. Multiple Choice
Universal Containers needs to track the Manufacturer and Model for specific car
companies.
How can the system administrator ensure that the selected Manufacturer provides the
values available for the Model?
Create the Manufacturer field as a dependent picklist and the Model as a controlling
picklist.
Create a lookup field from the Manufacturer object to the Model object.
Create the Manufacturer field as a controlling picklist and the Model as a dependent
picklist.
Create a multi-select picklist field that includes both Manufacturers and Models.
- 20. Multiple Choice
Which two ways should users access Salesforce from their mobile devices?
Choose 2 answers
Install Salesforce Connect for mobile
Use the downloadable Salesforce1 mobile application
Install the Salesforce1 mobile configuration
Use web browser on a mobile device
- 21. Multiple Choice
Universal Containers has decided to implement Salesforce Einstein Analytics for a subset of its users. How should the administrator enable users with permissions to use Einstein Analytics features?
Create a new permission set for each type of Einstein Analytics permissions, then assign users.
Create a custom permission set, then add the permission set to existing user profiles.
Create a sharing group for users, then add the Einstein Analytics permissions.
Create new profiles for users that will have Einstein Analytics permissions.
- 22. Multiple Choice
Sales users need an easy way to let their colleagues know when they go on vacation. How should the Administrator accomplish this task quickly?
Create a workflow rule to send an email alert about the user's vacation dates
Enable "Out of Office Message" functionality in Chatter.
Enable Outlook Sync with Salesforce.
Use Process Builder to add the user's vacation dates to the department calendar.
- 23. Multiple Choice
Some users complain that they cannot create Campaigns. What should the Administrator do to identify the issue? Choose 2 answers
Make sure that the Marketing User option is checked on the users’ records.
Make sure that the sharing model on Campaign is not set to Private.
Make sure that the Create Campaign permission is checked on the users’ records.
Make sure that the users’ profiles have the Create permission on the Campaign object
- 24. Multiple Choice
The Universal Containers CEO does not want to see the list of Contacts when viewing an Account page but still needs to access Contact records. How should a System Administrator configure this?
Remove Read access permissions for Contacts from the CEO's Profile.
Create an Account page layout without the Contacts Related List.
Set the Contact Org-Wide Default Sharing Settings to Private.
Remove the Account Related List from the Contact page layout.
- 25. Multiple Choice
What configuration allows the users to see what fields must be completed before saving a record?
Field-level Security
Page Layout required fields
Opportunity Validation Rules
Opportunity Field Dependencies
- 26. Multiple Choice
What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers
Enhanced lists
Enhanced page layout editor
Inline editing
Enhanced profile list views
- 27. Multiple Choice
Universal Containers needs to synchronize data between sales force and an external financial system. How can a system administrator accomplish this?
Use an external ID field to match records between systems
Use the excel connector to export records from both systems
Use the data loader to match records between the systems
Use the data loader to upsert Salesforce records into the financial system
- 28. Multiple Choice
The marketing team at universal containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can the system administrator automate this process?
Create an email template for each language and an assignment rule to send appropriate template
Create an email template for each language and an auto response rule to send appropriate template
Create an email template for each language and a workflow alert to send appropriate template
Create a single email template and use the translation workbench to translate and send the appropriate template
- 29. Multiple Choice
A competitor recently lost valuable data due to a power outage, so Universal Containers (UC)has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC? Choose 2 answers.
Salesforce offers a weekly or monthly backup service via a zip file.
Universal Containers can download an app from the AppExchange.
Salesforce offers a daily backup service via a zip file.
Contact Salesforce Support for a free backup.
- 30. Multiple Choice
What are two considerations when configuring the lead conversion process? Choose 2 answers
Custom lead fields can be mapped to account, contact, and opportunity fields.
Standard lead fields are automatically converted to account, contact, and opportunity fields.
Custom lead fields can be mapped to custom object fields.
Roll -up summary lead fields can be mapped to custom contact fields.
- 31. Multiple Choice
Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?
Modify Field Level Security.
Use Custom Report Types.
Run the report as a specified user.
Lock report filters
- 32. Multiple Choice
Which of the following settings can be modified by individual users?
User Interface
Locale
Search Settings
Currency
Language
- 33. Multiple Choice
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 answers
Multi-select picklist
Custom picklist
Dependent picklist
Global picklist
- 34. Multiple Choice
An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?
The username is not a corporate email address
The username is already in use
The username is less than 80 characters
The username is a fake email address
- 35. Multiple Choice
A system administrator at universal containers created a new account record type. However, sales users are unable to select record type when creating new account records. What is a possible reason for this? (2 answers)
The record type does not have an assigned page layout
The record type has not been added to the sales user profile
The record type has not been set as the default record type
The record type has not been activated
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