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- 1. Multiple Choice
Being diplomatic means having a pleasant attitude in dealing with people from all walks of life and in all sorts of situations or circumstances. Front office employees believe that every guest is special and deserving of attention.
Diplomatic
Positive image-builders
Communicative
- 2. Multiple Choice
Guests who need some information regarding a company’s products and services will come to the reception to have their questions addressed adequately. Front office employees must be ready and willing to give answers.
Informative
Positive image-builders
Communicative
- 3. Multiple Choice
Those who can create a pleasant image for the company in the way they dress or communicate are needed in the front office sector. If you have this trait, then companies will want to hire you.
Communicative
Positive image-builders
Diplomatic
- 4. Multiple Choice
Front office staff members must be able to motivate guests or customers to buy, patronize, and spend on the facilities and amenities of a hotel or accommodation.
Sales-oriented
Proactive
Retentive of faces and names
- 5. Multiple Choice
Since guests or customers will approach the front office staff in cases of problematic situations, the front office employees must be ready to provide immediate yet sensible and feasible solutions.
Retentive of faces and names
Well-groomed
Proactive
- 6. Multiple Choice
The ability to remember the faces and names of guests is a great asset among front office employees.
Retentive of faces and names
Proactive
Well-groomed
- 7. Multiple Choice
Front office staff members must always look and smell good, and be prim and proper at all times.
Sales-oriented
Well-groomed
Proactive
- 8. Multiple Choice
It is important to be polite and courteous at all times when dealing with the needs, wants, and expectations of guests and customers.
Well-mannered
Willing to help
Well-groomed
- 9. Multiple Choice
Being genuinely interested in helping people is a prerequisite if one wants to be part of the front office sector.
Sales-oriented
Willing to help
Retentive of faces and names
- 10. Multiple Choice
The ability to communicate is not just being inclined or ready to talk to the guests. Being communicative requires front office employees to speak clearly, accurately, and professionally.
Informative
Diplomatic
Communicative
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