KPI YTD 2021 Overview
Assessment
•
Denisa Demčáková
•
Business
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1st Grade - Professional Development
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8 plays
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Medium
Student preview
15 questions
Show all answers
1.
MULTIPLE SELECT
45 sec • 1 pt
How many major incidents we had this year?
2.
MULTIPLE SELECT
45 sec • 1 pt
What is our average resolution rate for Prio 1&2 incidents in hours?
3.
MULTIPLE SELECT
45 sec • 1 pt
What is the shortest planned time window of the change [in seconds]?
4.
MULTIPLE SELECT
45 sec • 1 pt
How many changes from 30 reviewed by auditors on the last ISAE audit had findings?
5.
MULTIPLE SELECT
45 sec • 1 pt
How many standard change templates were not ever used?
6.
MULTIPLE SELECT
45 sec • 1 pt
How many changes created last year were completed this year?
7.
MULTIPLE SELECT
45 sec • 1 pt
What do you think is the most used change type this year?
8.
MULTIPLE SELECT
45 sec • 1 pt
What is the maximum count of change ticket reassignment?
9.
MULTIPLE SELECT
45 sec • 1 pt
How many NORMAL changes were approved OOT (late approval was given)?
10.
MULTIPLE SELECT
45 sec • 1 pt
What is longest actual effort booked within the case closed this year in hours?
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