Introduction to Front Office Services 1
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Assessment
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Kyle Remo
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Other, Specialty
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12th Grade
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23 plays
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Medium
Student preview
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10 questions
Show answers
1.
Multiple Choice
Hotels can be divided into the following, EXCEPT?
Commercial
Resort
Tourist
Villager
2.
Multiple Choice
2.Which is the following section NOT under Front Office Department?
Cashiering
Concierge
Laundry
Reception
3.
Multiple Choice
Which one of the following is most important in a receptionist, to ensure good personal presentation?
Clothes that are colorful
Clothes that are neat and clean
Fashionable jewelries
Shoes that are fashionable
4.
Multiple Choice
Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?
Front Desk Supervisor
Reservation
Reservation Agent
Front Office Manager
5.
Multiple Choice
What is the rating system that classifies hotel based on its quality?
Level Rating
ISO
Smart Rating
Star Rating
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