Introduction to Front Office Services 1

Introduction to Front Office Services 1

Assessment

Assessment

Created by

Kyle Remo

Other, Specialty

12th Grade

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10 questions

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1.

Multiple Choice

30 sec

1 pt

Hotels can be divided into the following, EXCEPT?

Commercial

Resort

Tourist

Villager

2.

Multiple Choice

30 sec

1 pt

2.Which is the following section NOT under Front Office Department?

Cashiering

Concierge

Laundry

Reception

3.

Multiple Choice

30 sec

1 pt

Which one of the following is most important in a receptionist, to ensure good personal presentation?

Clothes that are colorful

Clothes that are neat and clean

Fashionable jewelries

Shoes that are fashionable

4.

Multiple Choice

30 sec

1 pt

Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?

Front Desk Supervisor

Reservation

Reservation Agent

Front Office Manager

5.

Multiple Choice

30 sec

1 pt

What is the rating system that classifies hotel based on its quality?

Level Rating

ISO

Smart Rating

Star Rating

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