Gr11 Business - Stress, Crisis, Change Management

Assessment
•
Liebe Tredoux
•
Business
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11th - 12th Grade
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13 plays
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Hard
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13 questions
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1.
Multiple Choice
This is the body's way of responding to change that requires a PHYSICAL, MENTAL or EMOTIONAL adjustment or response.
Crisis
Stress
Change
2.
Multiple Select
Some of the causes of stress in the business environment can be:
(Choose all the correct ones)
Poor communication
Work and home claims that interfere
Clear role in the organogram
Poor and careless supervision
3.
Fill in the Blank
Staff may be ... due to health problems such as heart attacks & strokes.
4.
Multiple Choice
Especially in crisis & emergency situations, this could lead to accidents (for example, in a factory).
Grievances
Complaints
Absence
Poor judgement
5.
Multiple Choice
Workers who are tired & stressed can vent their frustration on customers, which can impact profit margins. This refers to ... as part of stress management in the workplace.
customer service problems
conflict and interpersonal problems
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