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Business
11th -
12thgrade
Gr11 Business - Stress, Crisis, Change Management
13 questions
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- 1. Multiple Choice
This is the body's way of responding to change that requires a PHYSICAL, MENTAL or EMOTIONAL adjustment or response.
Crisis
Stress
Change
- 2. Multiple Choice
Some of the causes of stress in the business environment can be:
(Choose all the correct ones)
Poor communication
Work and home claims that interfere
Clear role in the organogram
Poor and careless supervision
- 3. Fill in the Blank
Staff may be ... due to health problems such as heart attacks & strokes.
- 4. Multiple Choice
Especially in crisis & emergency situations, this could lead to accidents (for example, in a factory).
Grievances
Complaints
Absence
Poor judgement
- 5. Multiple Choice
Workers who are tired & stressed can vent their frustration on customers, which can impact profit margins. This refers to ... as part of stress management in the workplace.
customer service problems
conflict and interpersonal problems
- 6. Multiple Choice
Extremely stressful workers will be very unproductive. What does this refer to?
Resistance to change
Poor performance
Unproductive labour force
- 7. Multiple Choice
Too much stress reduces the performance of workers. What does this refer to?
Resistance to change
Poor performance
Unproductive labour force
- 8. Multiple Choice
Stressed workers tend to cling to the old way of doing things, even if they are not effective - develop NEOPHOBIE (fear of new things). What does this refer to?
Resistance to change
Poor performance
Unproductive labour force
- 9. Multiple Choice
Which of the following are ways to manage your stress?
Choose all the correct options.
Get enough sleep.
Find a relaxation technique that works for you.
Predict stressful situations and make changes where possible.
Follow an unbalanced lifestyle.
- 10. Multiple Choice
Any event that is expected to lead to an unstable and dangerous situation affecting the business.
Crisis
Stress
Change
- 11. Multiple Choice
Development of technology. OR New competitors in the market.
What does this refer to?
Internal causes of change
External causes of change
Stress
Crisis
- 12. Multiple Choice
Changes in direction & objectives. OR Changes in ideology of a company.
What does this refer to?
Internal causes of change
External causes of change
Stress
Crisis
- 13. Multiple Choice
Review the following list:
Retrenchment, unemployment, globalisation, and affirmative action.
What does this list refer to?
These are STRATEGIES business can use to deal with GLOBALISATION.
These are MINOR CHANGES that people and business deal with.
These are MAJOR CHANGES that people and business deal with.
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