Choose the correct word(s) from those given in brackets:

A conference venue should (sell/brand) its stationery, like pens, writing paper and folders, provided to conference goers.

Choose the correct word(s) from those given in brackets:

The (slogan/logo) forms part of the trademark of a tourism business.

Choose the correct word(s) from those given in brackets:

(Itinerary cancellation/Marketing material) is a factor that contributes to the professional image of a tour operator.

Choose the correct word(s) from those given in brackets:

The procedures to follow when dealing with complaints in a tourism business will be found in the (customer service policy/contract of employment).

Study the information below and answer the questions that follow.

In the picture, identify TWO ways in which the waitrons display professionalism in the workplace.

The contract of employment specifies the dress code for the waitrons but does not include compensation (money) for uniforms.

The waitrons in the above picture feel the only way they can adhere to the dress code is if they receive a uniform allowance.

Explain ONE reason why the two employees feel entitled to a uniform allowance.

Read the dialogue below and answer the questions that follow.

Choose the correct option within brackets.

The training above forms part of the company's (code of conduct/annual service bonus).

Read the dialogue below and answer the questions that follow.

Explain ONE reason why Exquisite Rail conducts this type of training session regularly.

Read the dialogue below and answer the questions that follow.

Identify TWO examples of crew behaviour in the dialogue that could be considered a violation of the code of conduct.