LQA Standards
Assessment
•
Arina Salnikova
•
Other
•
Professional Development
•
12 plays
•
Medium
Student preview
11 questions
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1.
MULTIPLE CHOICE
30 sec • 1 pt
What is LQA?
2.
MULTIPLE CHOICE
30 sec • 1 pt
What is the standard time for the check in process in a resort hotel?
3.
MULTIPLE CHOICE
30 sec • 1 pt
If guest refused assistance to the room, what should we do?
4.
MULTIPLE CHOICE
30 sec • 1 pt
FILL THE GAPS: Standard Check In 1. Was the guest offered assistance immediately or if a queue was present was the guest positively acknowledged with hand or facial gesture within __ of approaching the desk and offered assistance within __
5.
MULTIPLE CHOICE
30 sec • 1 pt
Which is part of the LQA check out stadards?
6.
MULTIPLE CHOICE
30 sec • 1 pt
One of the Jumeirah brand differentiators is - No luggage in the lobby
7.
MULTIPLE CHOICE
30 sec • 1 pt
One of the Jumeirah brand differentiators is - Lobby Greeters/Guest Relations present in the lobby
8.
MULTIPLE CHOICE
30 sec • 1 pt
In resorts luggage has to be delivered within:
9.
MULTIPLE CHOICE
30 sec • 1 pt
As per LQA standard, all pre-stay Concierge related inquiries has to be responded within:
10.
MULTIPLE SELECT
45 sec • 1 pt
What do we have to do after making restaurant booking for a guest?
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