When performing Dynamic hold release for eligible transaction, what reason should we select when the release is prompted by the Step Up?

SOL4722 Teammates can select “Other” when the release is prompted by the Step Up.

Mr. Vega is contacting PayPal regarding a payment that is showing "Pending" on his end and " Uncleared" on the teammate's end. Mr. Vega would like to know if he can ship the item. How would you respond?

SOL524 states that Uncleared means the buyer sent you an eCheck, but the money hasn't cleared their bank account. The money isn't in your account yet. Don't ship the merchandise until the payment clears.

True or False. One Off Holds are placed by the system if the payment was originally unclaimed. The payment will complete once the seller’s email is confirmed.

SOL7843 Unilateral Payment Holds are placed by the system if the payment was originally unclaimed. The payment will complete once the seller’s email is confirmed.

RMO. Mr. Vega is calling about the transaction he is trying to send, upon checking in your compass the transaction is hit by risk with potential override available and no suspicious activity noticed in the account. To help Mr. Vega what will you do?

SOL4689 states use the CARE flow in Compass and see if an override can be done

This is where we can see all transaction attempts of the customer being declined by risk.

SOL4689 outlines process for Risk decline