Agent Role and Big Picture
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Assessment
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Rochelle Miole
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Other
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University - Professional Development
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96 plays
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Medium
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11 questions
Show answers
1.
Multiple Select
What are the two Peak Seasons that we have?
Aug/Sep
Sep/Oct
Jan/Feb
Feb/Mar
2.
Multiple Choice
Customers reach out to us through the _______ page.
Pearson Support
Chat
Pre-K12
3.
Multiple Select
Who are your customers?
Students
Educators
Sales Clerk from Amazon
Sales Representatives
4.
Multiple Select
Why customers contact us?
Browser and computer settings
Computer Hardware Issues
Course registration and access code issues
Username and password issues
Course and content-related issues
5.
Multiple Choice
What is the correct link for our Pearson Support site?
https://mlm.pearson.com/global/
https://www.pearson.com/us/higher-education.html
https://support.pearson.com/getsupport/s/
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