Agent Role and Big Picture

Agent Role and Big Picture

Assessment

Assessment

Created by

Rochelle Miole

Other

University - Professional Development

96 plays

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11 questions

Show answers

1.

Multiple Select

20 sec

1 pt

What are the two Peak Seasons that we have?

Aug/Sep

Sep/Oct

Jan/Feb

Feb/Mar

2.

Multiple Choice

20 sec

1 pt

Customers reach out to us through the _______ page.

Pearson Support

Chat

Pre-K12

3.

Multiple Select

30 sec

1 pt

Who are your customers?

Students

Educators

Sales Clerk from Amazon

Sales Representatives

4.

Multiple Select

45 sec

1 pt

Why customers contact us?

Browser and computer settings​

Computer Hardware Issues

Course registration and access code issues

Username and password issues​

​Course and content-related issues

5.

Multiple Choice

20 sec

1 pt

What is the correct link for our Pearson Support site?

https://mlm.pearson.com/global/

https://www.pearson.com/us/higher-education.html

https://support.pearson.com/getsupport/s/

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