Identifying customer needs
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Assessment
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Tobias Buessing
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Education
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University
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1 plays
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Hard
Student preview
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7 questions
Show answers
1.
Multiple Choice
Identifying customer needs is a part of which process?
Maintenance
Product Development
Sales Management
Hiring
2.
Multiple Choice
How many steps, help you understand the process of identifying customer needs?
9
4
3
5
3.
Multiple Choice
You want to gather raw data from your customer, which method will probably not help you?
Reading the newspaper
Interviews
Observing
Focus Groups
4.
Multiple Choice
Here is a customer statement, identify the right need.
"I need to drive screws fast, faster than by hand"
The SD can be used to create a pilot hole.
The SD drives screws faster than by hand.
The SD is comfortable to grip.
The SD can drive screws into hard wood.
5.
Multiple Choice
Organize the Needs, consisted out of 6 tasks. What was the 2nd task?
Review and edit
Label for each group
Group the needs
Eliminate redundant needs
Write each need seperate
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