Identifying customer needs

Identifying customer needs

Assessment

Assessment

Created by

Tobias Buessing

Education

University

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7 questions

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1.

Multiple Choice

10 sec

1 pt

Identifying customer needs is a part of which process?

Maintenance

Product Development

Sales Management

Hiring

2.

Multiple Choice

10 sec

1 pt

How many steps, help you understand the process of identifying customer needs?

9

4

3

5

3.

Multiple Choice

20 sec

1 pt

You want to gather raw data from your customer, which method will probably not help you?

Reading the newspaper

Interviews

Observing

Focus Groups

4.

Multiple Choice

20 sec

1 pt

Here is a customer statement, identify the right need.

"I need to drive screws fast, faster than by hand"

The SD can be used to create a pilot hole.

The SD drives screws faster than by hand.

The SD is comfortable to grip.

The SD can drive screws into hard wood.

5.

Multiple Choice

10 sec

1 pt

Organize the Needs, consisted out of 6 tasks. What was the 2nd task?

Review and edit

Label for each group

Group the needs

Eliminate redundant needs

Write each need seperate

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