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19 questions
Understanding the issue includes being able to describe the client issue in your own words.
True
False
If the client will not allow access into their site, you will not be able to troubleshoot the issue.
True
False
If a student says a specific discussion post is not expanding, we can replicate by going to any forum in the course and test it.
True
False
A customer reports Blackboard is down, you replicate the issue. This is considered a critical event and should be reported to a supervisor?
True
False
An instructor reports their grade center is not displaying in one of their courses. You can replicate the issue in that course.
This should be reported to a supervisor as a critical event.
True
False
"When editing items in a Content Area, you can do which of the following: (Choose only one)"
Edit an item's name
Edit an item's availability
Change the order of items
All of the above
After you have enrolled into a class and assisted the student with their issue. What else is needed to be done before you exit the course?
Check the Syllabus
Take a test to make sure everything is working
There is nothing else to do other then logging out
Quick Un-enroll from the course
At times, Students will not be able to finish tests due to being locked/ kicked out.
What Icon would most likely be showing in the Grade Center?
Course Messages allow you to send messages to anyone associated with your Blackboard Course using external email.
True
False
How does an assignment become linked to a Grade Center column?
When a gradable assignment is created, a column is also created.
Click the "Link to Grade Center" button in the Assignment Settings.
You must create a Grade Center column and then select the assignment it needs to be linked to.
Each grade has to be manually entered into user created Grade Columns.
Instructors can choose to allow Students the ability to Edit / Delete posts in a Discussion Forum.
True
False
Instructors cannot take the ability to attach documents in the Discussion Board away.
True
False
There is a setting in the Discussion Board for instructors to allow students to post anonymously.
True
False
This service allows Students and Instructors to check submitted assignments for plagiarism.
TipTxt
McGraw-Hill Connect
SafeAssign
Surveys
What does this icon indicate in the grade center?
Attempt in progress
No Attempt
Needs Grading
Error
Which button would an instructor need to click to download the Grade Center into an Excel file?
Which link would we select to change the Points Possible for this assignment?
Which link would you select if you wanted to unhide a column?
Which option would an instructor click to change the display of the student grade to letter format?
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