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- 1. Multiple Choice
When adopting____ ,all workers are involved in self-checking their output against quality standards.
quality control
quality product
quality standards
quality assurance
- 2. Multiple Choice
What is quality product?
meet customers' expectation
Team-working
Empowering workers to manage their own quality
Continuous improvement
- 3. Multiple Choice
The expectations of costumers expressed in terms of the minimum acceptable production or service standards
Quality product
Quality assurance
Quality control
Quality standards
- 4. Multiple Choice
A quality product is best described as :
a product that has passed quality control
a product that is good value for money
a product that has been made using lean production
a product that meets costumers' expectation
- 5. Multiple Choice
A disadvantage of traditional quality control is that:
all items have to be inspected
it ensures all items are fit for purpose
it is based on sampling so failures can get through
it requires pr-defined standards at all stages of production
- 6. Multiple Choice
Which of the following statements best describes quality assurance?
A system of agreeing and meeting standards at all stages of the production process
A system of checking quality at the end of the production process
A system of comparing quality standards with competitors
An internationally agreed standard
- 7. Multiple Choice
Which of the following is an incorrect statement about TQM?
It requires more quality inspectors
It involves internal costumers
It fits in well with Herzberg's principles
It means quality is everyone's responsibility
- 8. Multiple Choice
Which of the following is not true about quality assurance?
It stresses the need to get products right first time
It puts the emphasis on the prevention of poor quality
It randomly tests products for quality
It establishes quality standards for each stage of the production process
- 9. Multiple Choice
People within the organisation who depend of the quality of work being done by others in the organisation is called....
Quality controls
Quality officers
Internal costumers
Zero defects
- 10. Multiple Choice
Which one is not the conditions for successful Kaizen?
Empowerment
Resistance from mangers and staff
Team working
Staff involvement
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