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- Multiple ChoicePlease save your changes before editing any questions.The purpose and goal of selling is to help customers make ________ buying decisions.unhappyhappysatisfyingbig
- Multiple ChoicePlease save your changes before editing any questions.How many steps are there in the selling process?5897
- Multiple ChoicePlease save your changes before editing any questions.Feature - Benefit Selling is:matching the features of each product to a customer's needs and wants.helping a customer pick out a product at work.not realis a closing technique
- Multiple ChoicePlease save your changes before editing any questions.A car's color, price, stereo system, airbags, tires, etc, are considered ___________ features.extendedtangiblesatisfyingnone of the above
- Multiple ChoicePlease save your changes before editing any questions.A car's warranty, service policy, and financing would be considered __________ features?extendedtangiblesatisfyingnone of the above
- Multiple ChoicePlease save your changes before editing any questions.Determining needs/classifying the customer is when you are:putting them in a categorylearning what the customer is looking forwatching them from the cash registarreading their survey answers
- Multiple ChoicePlease save your changes before editing any questions.Getting the customer's positive agreement to buy is:overcoming objectionssuggestion sellingpresenting the productclosing the sale
- Multiple ChoicePlease save your changes before editing any questions.Educating the customer about the products features and benefits is:feature and benefit sellingdetermining needs/ classifying the customerpresenting the productnone of the above
- Multiple ChoicePlease save your changes before editing any questions.You just purchased a new iPhone 7 and the sales person shows you a great case for your new phone. What selling step is the sales person using?suggestion sellingclosing the salepresenting the productnone of the above
- Multiple ChoicePlease save your changes before editing any questions.You are working at Nordstrom in the shoe department. The customer you are working with loves the stylish shoes you showed them but is unsure of the purchase because of the price. To help make the sale what selling step would you use?closing the saleovercoming objectionssuggestion sellingfeature benefit selling
- Multiple ChoicePlease save your changes before editing any questions.The two types of motives for buying are rational and emotional.TrueFalse
- Multiple ChoicePlease save your changes before editing any questions.Personal selling is any form of direct contact between the sales person and the customer.truefalse
- Multiple ChoicePlease save your changes before editing any questions.Approach the customer
Determining needs
Overcoming objections
Closing the sale
Suggestion selling
Relationship building
What step is missing?Greeting the customerrelaxing the customerpresenting the productunderstanding what they want - Multiple ChoicePlease save your changes before editing any questions.Purchasing a product for its durability is an example of a _____________ motive for purchasing.Rational motiveEmotional motivenone of the above
- Multiple ChoicePlease save your changes before editing any questions.There are 3 types of selling approaches, which of the following is NOT one of the three?Greeting approachMerchandise approachSelling approachService approach
- Multiple ChoicePlease save your changes before editing any questions."Good morning, welcome to Target", is what type of sales approach is this?Service approachGreeting approachMerchandising approachnone of the above