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- 1. Multiple ChoiceThe purpose and goal of selling is to help customers make ________ buying decisions.unhappyhappysatisfyingbig
- 2. Multiple ChoiceHow many steps are there in the selling process?5897
- 3. Multiple ChoiceFeature - Benefit Selling is:matching the features of each product to a customer's needs and wants.helping a customer pick out a product at work.not realis a closing technique
- 4. Multiple ChoiceA car's color, price, stereo system, airbags, tires, etc, are considered ___________ features.extendedtangiblesatisfyingnone of the above
- 5. Multiple ChoiceA car's warranty, service policy, and financing would be considered __________ features?extendedtangiblesatisfyingnone of the above
- 6. Multiple ChoiceDetermining needs/classifying the customer is when you are:putting them in a categorylearning what the customer is looking forwatching them from the cash registarreading their survey answers
- 7. Multiple ChoiceGetting the customer's positive agreement to buy is:overcoming objectionssuggestion sellingpresenting the productclosing the sale
- 8. Multiple ChoiceEducating the customer about the products features and benefits is:feature and benefit sellingdetermining needs/ classifying the customerpresenting the productnone of the above
- 9. Multiple ChoiceYou just purchased a new iPhone 7 and the sales person shows you a great case for your new phone. What selling step is the sales person using?suggestion sellingclosing the salepresenting the productnone of the above
- 10. Multiple ChoiceYou are working at Nordstrom in the shoe department. The customer you are working with loves the stylish shoes you showed them but is unsure of the purchase because of the price. To help make the sale what selling step would you use?closing the saleovercoming objectionssuggestion sellingfeature benefit selling
- 11. Multiple ChoiceThe two types of motives for buying are rational and emotional.TrueFalse
- 12. Multiple ChoicePersonal selling is any form of direct contact between the sales person and the customer.truefalse
- 13. Multiple ChoiceApproach the customer
Determining needs
Overcoming objections
Closing the sale
Suggestion selling
Relationship building
What step is missing?Greeting the customerrelaxing the customerpresenting the productunderstanding what they want - 14. Multiple ChoicePurchasing a product for its durability is an example of a _____________ motive for purchasing.Rational motiveEmotional motivenone of the above
- 15. Multiple ChoiceThere are 3 types of selling approaches, which of the following is NOT one of the three?Greeting approachMerchandise approachSelling approachService approach
- 16. Multiple Choice"Good morning, welcome to Target", is what type of sales approach is this?Service approachGreeting approachMerchandising approachnone of the above
- Answer choicesTagsAnswer choicesTags