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- 1. Multiple Choice
It is always important to have a subject line in an email.
True
False
- 2. Multiple Choice
Electronic communication consists of _____.
Faxes, texts and handwritten notes
Any communication sent by computer, phone or fax
Having employees use internal notice boards to communicate
Memos, blogs and accounting software
- 3. Multiple Choice
Having multiple subjects in one email is acceptable business practice.
True
False
- 4. Multiple Choice
Select which tip regarding email tone is most appropriate.
Avoid using absolute words like all, none, never or always.
Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient
The frequent use of all caps in emails is acceptable to get your point across.
Using the word "you" in an email is a great way to personalize the message.
- 5. Multiple Choice
Which of the following is NOT an advantage of both teleconferencing and videoconferencing?
Saves time and money by reducing travel
Increase communication and collaboration in teams
It is possible to share visual information such as PowerPoint slides and non-verbal messages
Speed up decision making
- 6. Multiple Choice
Emails create a permanent record.
True
False
- 7. Multiple Choice
Proofreading is not as important as ensuring the body of the email is accurate.
True
False
- 8. Multiple Choice
You are upset about the content of an email you receive. What is your next course of action?
Reply immediately highlighting why you are upset.
Immediately go to your supervisor.
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
Go home. You have had enough for today.
- 9. Multiple Choice
Knowing your audience is important in email communication.
True
False
- 10. Multiple Choice
Electronic communication can be used for one-on-one, group or mass communication
True
False
- 11. Multiple Choice
The tone of your message is established in your email communications:
In the subject line.
In the closing.
In the first two sentences of your email.
In the subject line and the first two sentences of your email.
- 12. Multiple Choice
Teleconference is personal and easy to create an atmosphere of group rapport.
True
False
- 13. Multiple Choice
Which represent the differences between teleconference and videoconference?
Teleconferencing makes use of telecommunications technology while videoconference does not
Teleconferencing utilizes telecommunications while videoconference includes speakers, video camera and microphone
Teleconferencing makes use of telecommunications technology while videoconference utilizes telecommunication, speakers and video camera.
A teleconference is a group call using telephone or computers while videoconference allows users in distant locations to see each other.
- 14. Multiple Choice
Which are examples of Teleconference/videoconference technology
Zoom
Skype
Outlook
Microsoft Teams
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