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14 questions
It is always important to have a subject line in an email.
True
False
Electronic communication consists of _____.
Faxes, texts and handwritten notes
Any communication sent by computer, phone or fax
Having employees use internal notice boards to communicate
Memos, blogs and accounting software
Having multiple subjects in one email is acceptable business practice.
True
False
Select which tip regarding email tone is most appropriate.
Avoid using absolute words like all, none, never or always.
Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient
The frequent use of all caps in emails is acceptable to get your point across.
Using the word "you" in an email is a great way to personalize the message.
Which of the following is NOT an advantage of both teleconferencing and videoconferencing?
Saves time and money by reducing travel
Increase communication and collaboration in teams
It is possible to share visual information such as PowerPoint slides and non-verbal messages
Speed up decision making
Emails create a permanent record.
True
False
Proofreading is not as important as ensuring the body of the email is accurate.
True
False
You are upset about the content of an email you receive. What is your next course of action?
Reply immediately highlighting why you are upset.
Immediately go to your supervisor.
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
Go home. You have had enough for today.
Knowing your audience is important in email communication.
True
False
Electronic communication can be used for one-on-one, group or mass communication
True
False
The tone of your message is established in your email communications:
In the subject line.
In the closing.
In the first two sentences of your email.
In the subject line and the first two sentences of your email.
Teleconference is personal and easy to create an atmosphere of group rapport.
True
False
Which represent the differences between teleconference and videoconference?
Teleconferencing makes use of telecommunications technology while videoconference does not
Teleconferencing utilizes telecommunications while videoconference includes speakers, video camera and microphone
Teleconferencing makes use of telecommunications technology while videoconference utilizes telecommunication, speakers and video camera.
A teleconference is a group call using telephone or computers while videoconference allows users in distant locations to see each other.
Which are examples of Teleconference/videoconference technology
Zoom
Skype
Outlook
Microsoft Teams
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